Giovanna Zammit
Atlanta,GA
Summary
Detail-oriented professional with a solid background in customer service and hospitality. Expertise in developing marketing materials and executing social media campaigns that drive customer satisfaction and engagement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Host
Sifted
Atlanta, GA
11.2024 - Current
- Collaborated with team members on social media content creation and scheduling.
- Assisted in developing marketing materials for campaigns and promotions.
- Created and executed social media strategies to increase customer engagement.
- Participated in brainstorming sessions with marketing team members to develop ideas for campaigns.
Hospitality Team Member
Fox Brothers BBQ
Atlanta, GA
09.2013 - Current
- Collaborated with team members to enhance guest experiences and streamline service processes, resulting in improved guest satisfaction.
- Trained new staff on restaurant procedures and customer interaction techniques, contributing to a more efficient team.
- Resolved customer inquiries and complaints promptly, ensuring total satisfaction and fostering positive guest relationships.
- Operated point-of-sale system for accurate order processing and payment collection.
- Monitored inventory levels, restocked supplies, and supported inventory management efforts.
- Developed visual designs for branding and marketing materials.
- Utilized design software to produce high-quality visual content efficiently.
- Took ideas and transformed into exceptional designs for use by the merchandising department to promote sales.
- Designed logos, product packages and marketing materials for businesses.
- Ensured all graphic elements are consistent across multiple platforms including websites and social media channels.
- Assisted in developing marketing materials within tight deadlines while adhering to brand guidelines.
Education
Bachelor of Arts - Strategic Communications
Mercer University
Atlanta, GA05-2026
Skills
- Social media management
- Content creation
- Marketing strategy
- Visual presentation
- Customer service
- Team collaboration
- Excellent time management skills
- Detail-oriented organization
Certification
- Digital Media Communication
Timeline
Host
Sifted
11.2024 - Current
Hospitality Team Member
Fox Brothers BBQ
09.2013 - Current
Bachelor of Arts - Strategic Communications
Mercer University