Alaeya Barrera
Round Rock,TX
Summary
I am a hardworking professional who offers hospitality experience and enthusiasm for helping others. I'm familiar with organizing seating for individuals or parties to maximize guest satisfaction and comfortable working in fast-paced environments to handle demanding workload. Looking for a position that's flexible with my school schedule.
Overview
8
8
years of professional experience
Work History
Host
Perrys Steakhouse & Grille
Austin, TX
03.2024 - Current
- Greet guests upon arrival and provided them with menus.
- Answer customer inquiries regarding the menu, restaurant services, and special promotions.
- Collect reservations over phone and in person.
- Assist servers in seating guests by escorting them to their tables.
- Maintain cleanliness of lobby area, including wiping down tables and chairs.
- Provide excellent customer service by anticipating customer needs.
Leasing Professional
Greystar
Austin, TX
03.2018 - 12.2023
- Maintained current knowledge of local market conditions to ensure competitive rates were established and enforced.
- Generated high weekly closing ratios.
- Created detailed records of all leasing activity, including tenant leases, renewals, move-ins, and move-outs; rent increases; and work orders.
- Organized and conducted weekly apartment tours for prospective tenants, locators, and investors.
- Established and maintained positive relationships with tenants, vendors, and contractors.
- Assisted prospective tenants in locating available rental units that met their criteria.
- Resolved tenant complaints promptly and professionally in accordance with company policies and procedures.
- Conducted regular inspections of rental properties to ensure they are kept up to code and in good condition.
- Ensured compliance with fair housing laws throughout the entire leasing process.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Coached and trained all new hires, as well as company interns.
Team Supervisor
Lifetime Fitness Center
Austin, TX
05.2016 - 02.2018
- Supervised and trained all newly hired employees.
- Handled money management.
- Performed opening and closing duties.
- Assisted in all company events.
- Kept all products stocked in front of, and behind, the line.
Education
Some College (No Degree) - Political Science And Government
Austin Community College
Austin, TXSkills
- PC Proficient (MS Office, Yardi Systems, Onesite)
- Exceptional Interpersonal Skills
- Social Media Management
- Money Management
- Event Planning Assistance
- Conflict Management
- Customer Service
- Sales Techniques
- Lead Generation
Timeline
Host
Perrys Steakhouse & Grille
03.2024 - Current
Leasing Professional
Greystar
03.2018 - 12.2023
Team Supervisor
Lifetime Fitness Center
05.2016 - 02.2018
Some College (No Degree) - Political Science And Government
Austin Community College