- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Reading
- Getting involved in local advocacy groups to promote positive change in the community
Giovanni Brown
Royse City,TX
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support. With significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results. Also a certified Phlebotomist with adequate training in clinical and laboratory standards, OSHA and PPE compliant. Currently attending school at the College Of Health Care Professionals to advance my career in the medical field and in the studies of Radiologic Mathematics and Positioning.
Overview
6
6
years of professional experience
Work History
Wellness Coordinator
The Joint Chiropractic
11.2024 - 01.2025
- Collected and tracked information about participation and outcomes of individual programs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Wellness Coordinator
The Joint Chiropractic
08.2023 - 10.2024
- Collected and tracked information about participation and outcomes of individual programs.
- Served as a liaison between employees and management, addressing concerns related to workplace wellness policies and practices.
- Increased participation in wellness initiatives by effectively promoting and marketing available resources.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Associate
Walmart
11.2020 - 07.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
Shift Leader
Dairy Queen
10.2018 - 11.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Royse City High School
Royse City, TX05-2021
No Degree - Phlebotomy
Phlebotomy Training Specialist
Richardson, TX02-2025
Associate of Science - Limited Radio-logic Technology
The College of Health Care Professions
TX04-2026
Skills
- Medical records management
- Program leadership
- HIPAA protocols
- Health education
- Time management
- Multitasking
- Reliability
- Excellent communication
- Team collaboration
- Active listening
- Adaptability and flexibility
- Self motivation
Accomplishments
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Timeline
Wellness Coordinator
The Joint Chiropractic
11.2024 - 01.2025
Wellness Coordinator
The Joint Chiropractic
08.2023 - 10.2024
Associate
Walmart
11.2020 - 07.2023
Shift Leader
Dairy Queen
10.2018 - 11.2020
High School Diploma -
Royse City High School
No Degree - Phlebotomy
Phlebotomy Training Specialist
Associate of Science - Limited Radio-logic Technology
The College of Health Care Professions
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