Giovanni Citizen
San Francisco,CA
Summary
Customer-focused retail sales professional with a background in point-of-sale transactions, billing explanations, and service recommendations. Earned promotion to Retail Sales Expert by meeting sales goals, supporting customers with product and account questions, and helping train new employees on store policies and procedures.
Overview
8
8
years of professional experience
Work History
Retail Sales Professional
Xfinity Store by Comcast
San Francisco, California
09.2024 - 01.2026
- Guided customers in selecting Xfinity Mobile, internet, and TV service options tailored to their needs.
- Delivered product knowledge and addressed customer inquiries, ensuring informed purchasing decisions.
- Processed sales transactions through point-of-sale systems and payment terminals.
- Clarified Comcast billing promotions and account features, enhancing customer understanding.
- Earned sales-based promotion to Retail Sales Expert by consistently meeting and exceeding goals.
- Trained new employees on store policies and procedures on store policies and procedures.
Sales Support Associate
Coco Republic
San Francisco, CA
09.2022 - 07.2023
- Fostered personal connections with customers, consistently surpassing service expectations
- Cultivated client relationships through exceptional customer service and effective problem solving
- Monitored customer orders, swiftly identifying and resolving issues during fulfillment process
Front Desk Associate
Equinox
San Francisco, CA
02.2022 - 11.2022
- Welcomed members with a professional demeanor at the front desk and answered the phone.
- Addressed member questions and concerns to provide effective resolutions
- Maintained an organized and clean front desk area to enhance member experience
- Trained new front desk agents to ensure high service standards
General Merchandiser / Fulfillment Expert
Target
San Francisco, CA
06.2018 - 09.2020
- Knowledge of guest service fundamentals and experience supporting a guest first culture across the store
- Picked items for guest orders accurately and quickly to meet service and shipping time standards.
- Properly prepare, pack and sort guest orders for shipment using correct materials in a timely manner.
- Meet pick and pack productivity expectations and INF goals.
- Greeted all guests in the area while picking orders to enhance customer experience.
- Interacted with guests to understand needs, asking questions to clarify specific requirements.
- Ownership of a specific area of the store, responsible for stocking product on the sales floor.
Education
High School Diploma -
Gateway Highschool
San Francisco, CA06-2018
Skills
- Point of sale systems
- Product knowledge
- Sales expertise
- Upselling strategies
- Customer service
- Problem solving
- Goal attainment
- Goal-driven
- Building rapport
- Flexible schedule
- Calm demeanor
- Calm demeanor
Timeline
Retail Sales Professional
Xfinity Store by Comcast
09.2024 - 01.2026
Sales Support Associate
Coco Republic
09.2022 - 07.2023
Front Desk Associate
Equinox
02.2022 - 11.2022
General Merchandiser / Fulfillment Expert
Target
06.2018 - 09.2020
High School Diploma -
Gateway Highschool