Jean-Paul Valintino
Roseville
Summary
Retail Sales Professional experienced in driving sales growth and enhancing customer satisfaction. Achieved positive shopping experiences through effective communication, rapport-building, and keen insight into client needs. Focused on delivering tailored product recommendations and managing challenges with a calm, level-headed approach.
Overview
24
24
years of professional experience
Work History
Retail Sales Professional
Macys
Oakland Mall Michigan
03.2017 - 05.2025
- Managed product displays to enhance visual appeal and customer engagement.
- Analyzed sales trends to optimize merchandise placement and assortment strategies.
- Coordinated promotional events to drive customer traffic and increase brand visibility.
- Executed seasonal merchandising plans to align with company objectives and branding.
- Assisted customers with locating desired items within store locations.
- Printed labels and tags for for-sale merchandise.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Retail sales/Customer Service
House Of Fraser (Department store)
Metro Centre Newcastle Upon Tyne
01.2007 - 12.2015
- Collaborated with customer service and sales colleagues to resolve issues.
- Described merchandise and explained use, operation and care.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Bagged or packaged purchases and wrapped gifts.
- Placed special orders or called other stores to find desired items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Sales Associate
Cecil Gee
Metro Centre Gateshead
02.2001 - 01.2007
- Demonstrated product features and benefits for customers' needs.
- Described merchandise and explained use, operation and care.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Received and displayed product shipments on store retail shelves upon delivery.
Education
MBA - Marketing, Customer Service And Sales
London Acadamy Business School
London, UK09-1992
High School - GCSEs all grade C and above
Cramlington High School
Cramlington Northumberland UK09-1991
Skills
- Point of sale systems
- POS operations
- Sales floor presentation
- Product knowledge
- Upselling techniques
- Returns and exchanges
- Retail trends analysis
- Customer service
- Customer focused
- Communication
- Verbal communication
- Problem solving
- Design
Timeline
Retail Sales Professional
Macys
03.2017 - 05.2025
Retail sales/Customer Service
House Of Fraser (Department store)
01.2007 - 12.2015
Sales Associate
Cecil Gee
02.2001 - 01.2007
MBA - Marketing, Customer Service And Sales
London Acadamy Business School
High School - GCSEs all grade C and above
Cramlington High School