Giovanni Cortes
Kissimmee,FL
Summary
Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
9
9
years of professional experience
Work History
Retail Banker
TD Bank
Kissimmee, FL
07.2024 - Current
- Received and counted daily inventories of cash, drafts and checks.
- Identified cross-selling opportunities to meet customer needs and referred products to increase sales volume.
- Completed documentation for new accounts in alignment with bank policies and procedures.
- Processed new accounts including checking, savings, certificates of deposit, and IRAs.
- Provided excellent customer service by promptly responding to telephone inquiries concerning account information or bank services.
- Balanced cash drawer daily and maintained accurate records of all transactions conducted at the branch.
- Assisted customers with account inquiries, deposits, withdrawals, transfers, loan applications, and other transactions as needed.
CCUL REP 1
TD Bank
Kissimmee, FL
02.2023 - 03.2024
- Updated customer accounts, addresses and contact information within call management databases.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Informed applicant of credit research results in writing with formal credit reports.
Teller
TD Bank
Kissimmee, FL
12.2018 - 02.2023
- Maintained accurate records of all transactions and customer interactions.
- Answered customer inquiries regarding bank products and services.
- Balanced cash drawers on a daily basis.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Identified transaction errors when debits and credits did not balance.
Cashier
Publix
Orlando, Florida
10.2016 - 12.2018
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained work area and kept cash drawer organized.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05-2018
Skills
- Product knowledge
- Fraud prevention
- Teamwork
- Time management abilities
- Cash handling
- Point-of-sale operation
Timeline
Retail Banker
TD Bank
07.2024 - Current
CCUL REP 1
TD Bank
02.2023 - 03.2024
Teller
TD Bank
12.2018 - 02.2023
Cashier
Publix
10.2016 - 12.2018
High School Diploma -
Cypress Creek High School
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