Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Bartender

Giovanni Flores

Spring

Summary

Dynamic team leader with proven success at TopGolf, enhancing team performance by 20% through effective training and management. Skilled in inventory control and conflict resolution, I excel in delivering exceptional customer service and coordinating large events, ensuring seamless operations and elevated guest experiences.

Overview

2
2
years of professional experience

Work History

Team Lead

TopGolf
Spring
08.2023 - Current
  • Supervised a team of 18 or more staff members, ensuring high levels of customer service, and operational efficiency.
  • Developed and implemented training programs that improved team performance by 20%.
  • Trained new staff in relevant processes and procedures.
  • Managed daily operations, including assigning daily duties, inventory management, and conflict resolution.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Helped ensure that large business events, including entire venue buyouts, went smoothly by communicating with hosts and coordinating with my team.

Bartender/Server/Trainer/Event Ambassador

TopGolf
Spring
08.2023 - Current
  • I made friendly conversation with customers to provide an enjoyable bar and dinner experience.
  • Effectively multitasked within fast-paced environment.
  • Developed good working relationships with fellow employees through effective communication.
  • Performed opening and closing duties including restocking supplies.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.

Merchandise Manager

AEO
11.2022 - 06.2023
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Executed special projects and promotional events to drive brand awareness and increase customer engagement.
  • Implemented inventory control procedures to reduce shrinkage and improve stock accuracy.
  • Monitored inventory levels by tracking stock movement, conducting regular physical counts, and adjusting forecasts accordingly.

Education

High School Diploma -

Klein Highschool
Spring, TX
06-2021

Bachelor of Arts - Buisness

Lone Star College
Houston, TX

Skills

  • Team management
  • Employee training
  • Inventory management
  • Customer service
  • Event coordination
  • Sales strategies
  • Point of sale (POS) system operations
  • Multitasking
  • Conflict resolution
  • Hospitality service expertise
  • Responsible beverage service
  • Liquor, wine, and food service
  • Demand forecasting

Affiliations

  • Music production
  • Mixed media creation
  • Animal care

References

References available upon request.

Timeline

Team Lead

TopGolf
08.2023 - Current

Bartender/Server/Trainer/Event Ambassador

TopGolf
08.2023 - Current

Merchandise Manager

AEO
11.2022 - 06.2023

High School Diploma -

Klein Highschool

Bachelor of Arts - Buisness

Lone Star College

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Giovanni Flores