Giovanni Garcia
Metro Market
Milwaukee,WI
9
years of professional experience
Dynamic Deli Team Lead at Metro Market with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and drive sales through effective upselling. Known for resolving customer concerns swiftly, fostering positive relationships, and maintaining high standards in food presentation and service quality.
Work History
Deli Team Lead
3 Years- Supervised deli associates and coordinated daily production, service, and cleaning priorities.
- Prepared sliced meats, cheeses, and fresh foods while following portioning and presentation standards.
- Resolved guest requests and special orders with accurate, timely service.
- Replenished displays and maintained attractive merchandising for deli case and grab-and-go items.
- Utilized strong communication skills to resolve customer complaints promptly, maintaining positive relationships.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
Server
3 Years 1 Month- Greeted guests promptly and provided attentive table service in fast-paced dining environment.
- Took accurate food and beverage orders, confirming special requests and dietary needs.
- Recommended menu items and daily specials based on customer preferences and availability.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
Host/Server
2 Years 6 Months- Greeted guests promptly and managed seating to maintain smooth front-of-house flow.
- Presented menus, described daily specials, and answered questions about bakery and diner offerings.
- Coordinated with servers and kitchen staff to support accurate, timely table service.
- Refilled drinks, delivered items, and monitored tables to improve guest satisfaction.
- Maintained clean dining areas, stocked service stations, and reset tables between parties.
- Resolved basic guest concerns professionally while supporting fast-paced restaurant
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma
Skills
Strong work ethic
Customer service
Honesty and integrity
Flexible schedule
Upselling
Verbal and written communication
Guest engagement
Guest relations management
Timeline
Deli Team Lead
Metro Market
10.2023 - CurrentRead More
Server
Crossroads Diner
09.2020 - 10.2023Read More
Host/Server
Bakers Square Restaurant & Bakery
11.2017 - 05.2020Read More
Atlas Preparatory Academy
High School Diploma
Read More