Giovanni Geohaghan
Folcroft,PA
Summary
Hard-working, results driven employee. I strive to perform my best when actively completing any job by doing whatever it takes, whether that be communicating a problem to another worker and/or manager or problem-solving to achieve a finished result on any particular task. When completing a task I always make sure to follow any and all safety precautions while doing it efficiently and effectively. Also, when finished any task I have assigned I make sure to double check to ensure the quality of that task is as high as possible.
Overview
3
3
years of professional experience
Work History
Airplane Deicer
Integrated Deicing Services
Philadelphia, PA
10.2024 - Current
- Assisted in training new team members on proper deicing procedures and safety protocols.
- Contributed to environmental sustainability by adhering to environmentally friendly practices in the use and disposal of chemicals.
- Implemented new deicing techniques to ensure thorough coverage while minimizing chemical usage.
- Upheld high standards of professionalism while working in challenging weather conditions, demonstrating resilience and dedication to ensuring safe flights for all passengers.
- Balanced speed with accuracy in applying deicers, achieving optimal results without sacrificing quality or safety protocols.
- Utilized advanced technology tools such as boom lifts effectively for precise application of deicing agents onto aircraft surfaces.
- Addressed issues promptly when identified during inspections, ensuring corrective actions were taken swiftly to maintain safety standards.
- Reduced delays by prioritizing deicing tasks during peak winter months.
- Aligned closely with airline schedules, ensuring timely completion of necessary tasks before takeoff deadlines.
- Enhanced aircraft safety by thoroughly deicing and removing snow, ice, and frost from planes.
- Provided support during extreme weather events, enabling flights to continue operating safely despite challenging conditions.
Customer Service Associate
Prospect Wheelchair Services
Philadelphia, PA
08.2024 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Increased team productivity with effective communication and coordination of tasks.
Associate
Panera Bread
Springfield, PA
12.2021 - 05.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Improved project delivery times with implementation of streamlined communication strategy.
Package Handler
Fed Ex Ground
Philadelphia, PA
08.2023 - 10.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.
Education
High School Diploma -
Academy Park High School
Sharon Hill, PA06.2023
Skills
- Punctuality
- Ground support equipment
- Airport safety regulations
- Chemical handling
- Deicing expertise
- Hazardous material management
- Cold weather endurance
- Excellent work ethic
- Inspection documentation
- Safety procedures
- Maintenance documentation
- Precision measuring
- System troubleshooting
- Concise time-management
- Results-driven
- Quality control
Timeline
Airplane Deicer
Integrated Deicing Services
10.2024 - Current
Customer Service Associate
Prospect Wheelchair Services
08.2024 - 10.2024
Package Handler
Fed Ex Ground
08.2023 - 10.2023
Associate
Panera Bread
12.2021 - 05.2024
High School Diploma -
Academy Park High School