Giovanni Greene

Currently, I am volunteering as an assistant for the Dingman Township Park Event Coordinator.

• Helped with prep, set up, and breakdown of community and public events.
• Followed directions from supervisors and completed tasks within appropriate timeframe.

• Achieved a high first-contact resolution rate by offering timely, empathetic assistance, and ensuring a seamless customer experience.
• Leveraged extensive knowledge of products and tools to efficiently resolve product queries, ensuring high levels of customer satisfaction, and fostering strong client relationships.
• Addressed and resolved customer complaints using positive positioning strategies, which significantly reduced the dissatisfaction rate.
• Provided support across all business lines.
• Received multiple Homer awards, and numerous positive reviews for consistently delivering exceptional customer service.
• Established effective communication channels with business partners and vendors, facilitating solutions for current and future orders, as well as special requests.
• Played a key role in enabling Beta's new live engage chat pilot, collaborating with senior business analysts to survey and document pilot issues.