Giovanni Guillen

Responsible for managing all aspects of restaurant operations, including financial analysis, data analysis, staff management, customer service, and marketing. Upon my start at Kalaveras, I introduced the idea of using Google Sheets to keep track of sales, losses, and operating costs, and assisted in the creation of company-wide accountability and communication through Monday. I also created a multi-lingual employee handbook in both English and Spanish. Additionally, I created an innovative 'song request' report for managers across all locations to collect valuable data from our customers. Most importantly, I developed and maintained relationships with multiple city chambers of commerce, introduced new and exciting ways of increasing sales, and successfully increased annual sales in 2023 from $34.7 million to $38.8 million across 12 locations, with an increase in sales of 12%.

As General Manager for Kalaveras at the Silverlake location, I had the following accomplishments. I was able to increase what was known to be the average sales per month at a similar-sized store from $304k to $528k. Maintain a labor cost of 19% compared to 24% to increase profit for stakeholders. Developed a strong relationship with the neighborhood by staying in communication, volunteering, and creating a maintenance schedule named "Neighborhood Sweep." Created the first 'song request' report for Kalaveras at a store level to acquire data from guests to both personalize and elevate the guests' experience. Maintained the lowest turnover ratio of 16% company-wide, with the company's turnover ratio ranging from 46% to 79%. Created what is now known as the Walk of Fame, but was initially named Daily Manager tasks. I had the honor of winning several company competitions, such as 'Halloween Cocktails,' Most Volunteered within our city, and lowest labor.

Assisted in managing finances of $12,000 to $34,000 per student, each semester. On average, I would assist 100 students daily in outbound and inbound calls. Responsible for conducting a financial data analysis and forecasting to support decision-making. Also coordinated with other departments and external partners to ensure accurate and timely financial reporting. Evaluated appeals submitted by students seeking additional funds due to special circumstances. Reviewed financial aid applications for accuracy and completeness. Participated in outreach events designed to educate high school seniors about college financing options. Advised students on budgeting strategies; created customized repayment plans as needed.