Hector D Alfaro
10424 54th Jurupa Valley,CA
Summary
Dynamic Head Bartender with a proven track record at Kalaveras, excelling in staff training and attentive service. Enhanced customer satisfaction through high-quality cocktails and effective upselling techniques. Skilled in Aloha POS and inventory management, fostering a collaborative team environment while ensuring compliance with ABC regulations. Confident working under a lot of pressure
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Bartender
Kalaveras
Corona, CA
06.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender
Mama Por Dios
Rancho Cucamonga, CA
07.2023 - 01.2024
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Reduced wait times for drinks by efficiently managing the bar area
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender Trainer
Kalaveras
Orange, CA
07.2022 - 06.2023
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Promoted a culture of teamwork among bartenders by organizing regular collaboration meetings and fostering open communication channels.
- Assisted in hiring top talent for the bar team by participating in candidate interviews and evaluating potential hires based on aptitude and fit within company culture.
Bartender
Kalaveras
Whittier, CA
06.2021 - 07.2022
Education
Soil Mechanics Specialist And Hidraulics - Civil Engineering
ITZ
Zacatepec Mexico01-2022
Skills
- Staff training and supervision
- Attentive service
- Taking inventory
- Bar equipment maintenance
- Sales and upselling techniques
- Safe alcohol service
- Aloha POS
- Fluency in English
- Bar restocking
- ABC regulations
Certification
- Agave master
- Bar starts
- Bar smarts
- Patron academy
- ABC certification
- Food handlers
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bartender
Mama Por Dios
07.2023 - 01.2024
Head Bartender
Kalaveras
06.2023 - Current
Bartender Trainer
Kalaveras
07.2022 - 06.2023
Bartender
Kalaveras
06.2021 - 07.2022
Soil Mechanics Specialist And Hidraulics - Civil Engineering
ITZ