Hector D Alfaro
10424 54th Jurupa Valley,CA
Summary
Dynamic Head Bartender with a proven track record at Kalaveras, excelling in staff training and attentive service. Enhanced customer satisfaction through high-quality cocktails and effective upselling techniques. Skilled in Aloha POS and inventory management, fostering a collaborative team environment while ensuring compliance with ABC regulations. Confident working under a lot of pressure
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Bartender
Kalaveras
06.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender
Mama Por Dios
07.2023 - 01.2024
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Reduced wait times for drinks by efficiently managing the bar area
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender Trainer
Kalaveras
07.2022 - 06.2023
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Promoted a culture of teamwork among bartenders by organizing regular collaboration meetings and fostering open communication channels.
- Assisted in hiring top talent for the bar team by participating in candidate interviews and evaluating potential hires based on aptitude and fit within company culture.
Bartender
Kalaveras
06.2021 - 07.2022
Education
Soil Mechanics Specialist And Hidraulics - Civil Engineering
ITZ
Zacatepec Mexico01-2022
Skills
- Staff training and supervision
- Attentive service
- Taking inventory
- Bar equipment maintenance
- Sales and upselling techniques
- Safe alcohol service
- Aloha POS
- Fluency in English
- Bar restocking
- ABC regulations
Certification
- Agave master
- Bar starts
- Bar smarts
- Patron academy
- ABC certification
- Food handlers
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bartender
Mama Por Dios
07.2023 - 01.2024
Head Bartender
Kalaveras
06.2023 - Current
Bartender Trainer
Kalaveras
07.2022 - 06.2023
Bartender
Kalaveras
06.2021 - 07.2022
Soil Mechanics Specialist And Hidraulics - Civil Engineering
ITZ
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