Giovanni Hernandez
El Paso,TX
Summary
Dynamic Computer Technician with a proven track record at UBreakiFix, excelling in hardware installation and customer service. Expert in diagnosing complex issues and implementing effective solutions, enhancing system performance. Recognized for strong problem-solving abilities and fostering relationships that drive customer loyalty and satisfaction. Committed to delivering exceptional technical support and system upgrades.
Overview
8
8
years of professional experience
Work History
Computer Technician
UBreakiFix
El Paso, TX
12.2024 - Current
- Diagnosed and efficiently resolved hardware and software issues for optimal performance.
- Configured network settings to meet specific customer requirements.
- Installed, configured, and maintained computer hardware, software, networks, and peripherals.
- Repaired malfunctioning laptops by replacing components such as motherboards and hard drives.
- Conducted regular maintenance checks to proactively identify potential issues.
- Managed multiple tasks effectively while adhering to strict deadlines.
- Upgraded computers with new hardware components, including processors and RAM.
- Built custom PCs tailored to customer specifications using various manufacturer components.
Equipment Inspector
PAM Transport
El Paso, TX
01.2023 - 12.2024
- Produced official reports summarizing inspection findings to meet regulatory standards.
- Inspected, tested, and measured materials for compliance with specifications and regulations.
- Calibrated products to align with design and operational specifications.
- Assisted inspectors in troubleshooting issues with malfunctioning parts or components.
- Ensured strict adherence to safety protocols during equipment inspections.
- Matched incoming materials with purchase orders, submitting discrepancy forms as needed.
- Recommended corrective actions based on test results to enhance operational efficiency.
Loyalty Specialist
Alorica
El Paso, TX
01.2019 - 06.2022
- Monitored customer loyalty programs to maximize performance and retention rates.
- Analyzed customer feedback data to identify improvement opportunities in products and services.
- Resolved customer issues promptly while maintaining professionalism and positive demeanor.
- Developed strategies to encourage repeat business from loyal customers.
- Tracked performance metrics daily, weekly, monthly, and quarterly for loyalty programs.
- Provided personalized customer service to enhance satisfaction and address concerns.
- Identified process improvement opportunities within existing loyalty program frameworks.
- Regularly attended training sessions to remain informed on industry standards and practices.
11C Infantry Motormen
US Army
El Paso, TX
11.2017 - 12.2019
- Ensured compliance with laws, policies, and regulations during operations.
- Conducted inspections to maintain equipment functionality.
- Responded promptly to routine and critical incidents and emergencies.
Education
Bachelor of Computer Information Systems - Computer and Information Sciences
Western Governors University
Online12-2025
High School Diploma -
Austin High School
El Paso06-2019
Skills
- Network troubleshooting
- Hardware installation
- Software configuration
- Customer service
- Team collaboration
- Data analysis
- Problem solving
- Technical support
- System upgrades
- Computer troubleshooting
- Relationship building
- Inventory management
- System diagnostics
- Analytical thinking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Computer Technician
UBreakiFix
12.2024 - Current
Equipment Inspector
PAM Transport
01.2023 - 12.2024
Loyalty Specialist
Alorica
01.2019 - 06.2022
11C Infantry Motormen
US Army
11.2017 - 12.2019
Bachelor of Computer Information Systems - Computer and Information Sciences
Western Governors University
High School Diploma -
Austin High School