Giovanni Huerta
Las Vegas,NV
Summary
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Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
Language
11
11
years of professional experience
Work History
Delivery Driver
Pizza Hut
01.2022 - Current
- Ensured customers got their order on time with high quality
- Responsible for cashing out at the end of day And ensuring accuracy
- Provide exceptional customer service by greeting customers upon arrival
- Navigated efficiently to optimize delivery routes and minimize wait times.
- Delivered orders promptly, ensuring customer satisfaction and repeat business.
- Managed cash transactions accurately, maintaining accountability and transparency.
- Trained new drivers on best practices for safety and customer service standards.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Bonnano’s New York Style Pizzeria
01.2018 - 01.2022
- Ensured all the stores in the food court’s dishes were cleaned and ready for the day/following day for them to be used
- Empty out trash cans and replace them for the next day
- Help out in the dining area by wiping down tables, sweeping up the trash and throwing it out, And cleaning up spills from beverages
Call center Agent
AGR Group
01.2016 - 01.2017
- Ensured customer satisfaction through speed of service and a friendly attitude
- Quick Handling times with, quality service
- Conveying information, using positive language, and adapting to different customer tones
- Able to resolve conflicts and able to deescalate
Education
Diploma -
Desert Pines HS
Las Vegas, NV01-2014
Skills
- Bilingual
- Customer Service
- Multitasker
- Communication skills
- Teamwork and collaboration
- Time management
- Punctual and reliable
- Positive attitude
- Dependable and reliable
LANGUAGES
English and Spanish
AWARDS
Employee Of The Month
Timeline
Delivery Driver
Pizza Hut
01.2022 - Current
Bonnano’s New York Style Pizzeria
01.2018 - 01.2022
Call center Agent
AGR Group
01.2016 - 01.2017
Diploma -
Desert Pines HS