GIOVANNI IANNOTTI

Parrish,FL

Summary

Innovative, forward-thinking professional offering over 20 years of success in various leadership roles in the areas of: Training Management, Information Technology, customer support, strategic and tactical planning, client relationship management (CRM), change management, Network Security Analysis working in a SOC, Information Security, Total Quality Management, Access Control, and.
Radio/Telecommunications with a passion for aligning security processes, procedures, plans, and architecture with security best practices and cloud-based solutions.

Overview

years of professional experience

Work History

Security Analyst (SOC)

Sylint Group LLC

Sarasota, FL

12.2019 - 02.2023

Conducted security audits to identify vulnerabilities.
Reviewed violations of computer security procedures and developed mitigation plans.
Monitored the use of data files and regulated access to protect secure information.
Completed vulnerability scans to identify at-risk systems and remediate issues.
Outlined and maintained security patching schedule to efficiently address ongoing system issues.
Recommend improvements in security systems and procedures.
Monitored computer virus reports to determine when to update virus protection systems.
Exceeded goals through effective task prioritization and excellent work ethic.
Handled over 50 trouble service tickets per day to address customer inquiries and concerns.
Monitored the use of data files and regulated access to protect secure information.
Used Microsoft Word and other software tools to create documents and other communications.

Client Support Specialist

United States Air Force, USAF

08.1985 - 10.2014

Skills

Attention to Detail
Self-Motivated
Dependable and Responsible
Critical Thinking
Flexible and Adaptable
Excellent Communication
Interpersonal Communication

Problem-Solving
Written Communication
Teamwork and Collaboration
Training and Development
MS Office
Good Telephone Etiquette
Google Workspace

Timeline