Giovanni Lara
Flushing,NY
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
4
4
years of professional experience
Work History
Shift Manager/Key Holder
Jib Lanes
04.2021 - Current
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Processed cash, credit, debit, and check payments.
Technology Manager
Staples
04.2020 - 06.2021
- Provided leadership and support for IT department.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Recruited and trained IT team members.
- Developed suggestions for technical process improvements to optimize resources.
- Recommended technology upgrades to improve client security.
Operations Supervisor
Staples
07.2019 - 04.2020
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Tracked company equipment, tools and technology to manage inventory.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Education
High School Diploma -
Robert F. Kennedy Community High School
75-40 Parsons Blvd, Queens, NY, 1136606.2017
Skills
- Customer Inquiries
- Administrative Duties
- Work Prioritization
- Plan Sales
- Good Communication Skills
- Team Leadership
- Team Player
- Managing Customer Needs
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Manager/Key Holder
Jib Lanes
04.2021 - Current
Technology Manager
Staples
04.2020 - 06.2021
Operations Supervisor
Staples
07.2019 - 04.2020
High School Diploma -
Robert F. Kennedy Community High School
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