Giovanni Lozano
Long Beach,CA
Summary
Results-driven General Manager with expertise in operations management and team building. Proven ability to enhance efficiency and customer satisfaction while managing budgets and staff development.
Overview
12
12
years of professional experience
Work History
General Manager
Cafe Sevilla Inc.
Long Beach, CA
07.2018 - 04.2025
- Directed daily operations to enhance efficiency and customer satisfaction.
- Implemented cost-control measures to optimize budget management.
- Oversaw staff recruitment, training, and performance evaluations to build a skilled team.
- Managed budget implementations, employee reviews, training, schedules.
Bartender
ProAbition Kitchen & Whiskey Lounge
Riverside, CA
09.2017 - 07.2018
- Crafted innovative cocktails using a variety of spirits and fresh ingredients.
- Provided exceptional customer service, enhancing guest experiences through personalized interactions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Lead Bartender
Cafe Sevilla Inc.
Long Beach, CA
10.2013 - 07.2017
- Supervised daily bar operations, ensuring efficient service and adherence to quality standards..
- Developed innovative cocktail menus, incorporating seasonal ingredients and customer feedback.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
Education
High School Diploma -
Lakewood High School
Lakewood2010
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
Accomplishments
- Reduced labor costs by adjusting staff schedules as needed.
- Ability to keep liquor cost in control.
- Hired, built team up from scratch, trained.
- Create customer satisfaction and cultivate customer return.
Timeline
General Manager
Cafe Sevilla Inc.
07.2018 - 04.2025
Bartender
ProAbition Kitchen & Whiskey Lounge
09.2017 - 07.2018
Lead Bartender
Cafe Sevilla Inc.
10.2013 - 07.2017
High School Diploma -
Lakewood High School