Giovanni Machado
San Antonio,TX
Summary
Proven leader with extensive experience at Domino's Pizza Inc., adept in boosting team performance and morale through effective training and coaching. Skilled in GPS route planning and problem-solving, ensuring timely and accurate deliveries. Demonstrated ability to enhance customer satisfaction and operational efficiency, with a bilingual edge for diverse communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Driver
Self-employeed
05.2020 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
General Manager
Dominos Pizza Inc.
08.2019 - 04.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Manager
Dominos Pizza Inc.
10.2018 - 08.2019
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Associate of Science - Computer Science And Business Administration
Alamo Colleges District
San Antonio, TX06-2025
Skills
- Dependable and reliable
- Time management skills
- Loading and unloading
- GPS and route planning
- Problem-solving abilities
- Multitasking Abilities
- Leadership and team building
- Bilingual
- Training and coaching
- Verbal and written communication
- Staff training/development
- Staffing
Certification
- Nationwide Mortgage Licensing System & Registry (NMLS) License - State Banking Authorities.
- ServSafe Food Handler Certification - National Restaurant Association.
- Texas Driver's License
Languages
Spanish
Native or Bilingual
English
Timeline
Delivery Driver
Self-employeed
05.2020 - Current
General Manager
Dominos Pizza Inc.
08.2019 - 04.2020
Manager
Dominos Pizza Inc.
10.2018 - 08.2019
Associate of Science - Computer Science And Business Administration
Alamo Colleges District
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