Summary
Overview
Work History
Education
Skills
Timeline
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Giovanni Marrufo

San Antonio,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Management Trainer

Fresh Start Detailers
02.2021 - 01.2023
  • Continuously monitored participant feedback, adjusting training methods and materials as needed in order to optimize overall learning outcomes.
  • Enhanced trainee engagement by incorporating interactive activities and real-world examples into training sessions.
  • Addressed individual client needs related directly back into objectives.

Delivery Driver

FedEx
01.2020 - 02.2021
  • Expanded professional knowledge base by attending industry workshops, conferences, or webinars related to transportation trends, safety, and best practices.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Successfully avoided time delivery delays by carefully planning best routes.

Server Shift Leader

Red Lobster
10.2019 - 02.2021
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Consistently met or exceeded sales goals through upselling techniques.
  • Managed inventory levels to reduce waste, ordering supplies in a timely manner based on projected needs.

Education

No Degree - Communications

Texas A&M University - San Antonio, TX, US
12.2024

Associate of Arts - Journalism

Palo Alto College
San Antonio, TX
05.2019

Skills

  • Superior Organizational Skills
  • Bilingual, English & Spanish
  • New Hire Training
  • Equally Successful in Team & Self Directed Settings
  • Strong Ability To Effectively Multi-task In Fast Paced Environment
  • Exceptional Interpersonal Communication, Written & Verbal

Timeline

Management Trainer

Fresh Start Detailers
02.2021 - 01.2023

Delivery Driver

FedEx
01.2020 - 02.2021

Server Shift Leader

Red Lobster
10.2019 - 02.2021

No Degree - Communications

Texas A&M University - San Antonio, TX, US

Associate of Arts - Journalism

Palo Alto College

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