Giovanni Marseglia
Phoenix,AZ
Summary
Strong leader dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Arizona Contruction & Service Groups
07.2016 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls effectively, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate Of Applied Science - Paralegal Studies
Skills
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Complaint Handling
- Complaint resolution
- Scheduling
- Call Management
- Product Knowledge
- Team Development
- Customer Service
- Microsoft Outlook
- Microsoft Office Suite
Certification
CPR & First Aide
Timeline
Customer Service Representative - Arizona Contruction & Service Groups
07.2016 - Current
Maricopa Community Colleges, Estrella Mountain Community College - Associate Of Applied Science, Paralegal Studies
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