Giovanni Moser
Summary
Dynamic and passionate hospitality professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to Guests.
Overview
8
8
years of professional experience
Work History
Food and Beverage Manager
Hotel Lasalle, Autograph Collection
Chicago, IL
01.2024 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Organized successful special events that contributed to increased sales figures.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
Assistant Food and Beverage Manager
The Ritz-Carlton Hotel Company
Chicago, IL
06.2023 - 10.2023
- Managed 5 outlets in the food and beverage department such as Bar, Restaurant, Cafe, In-Room dining, Rooftop.
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
- Reduced waste and controlled inventory levels by implementing effective purchasing strategies and proper storage procedures.
- Increased overall efficiency of the department by developing and implementing training programs for staff members.
- Streamlined processes within the department to increase overall productivity while maintaining quality standards.
- Maintained open lines of communication with kitchen staff to ensure timely execution of orders during peak service periods.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
Manager in Training
Trump International Hotel And Towers
Chicago, IL
06.2022 - 06.2023
- Enhanced team performance by implementing effective training strategies and management techniques.
- Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Introduced new methods, practices, and systems to reduce turnaround time.
General Manager, Owner
T'Volk
The Netherlands
05.2019 - 06.2022
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
Server
Vlees&co
The Netherlands
05.2017 - 05.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Line Cook
Eetcafé Rubens
The Netherlands
05.2016 - 05.2017
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Education
High School Diploma -
Marten Van Rossum College
The Netherlands06.2018
Skills
- Vendor Relations
- Cash Handling
- Conflict Resolution
- Quality Assurance
- Upselling Techniques
- Special Events Coordination
- Customer Service
- Food Presentation
- Sanitation Standards
- Allergy Awareness
- Operational Efficiency
- Time Management
Languages
Dutch
Native or Bilingual
English
Full Professional
German
Limited Working
Timeline
Food and Beverage Manager
Hotel Lasalle, Autograph Collection
01.2024 - Current
Assistant Food and Beverage Manager
The Ritz-Carlton Hotel Company
06.2023 - 10.2023
Manager in Training
Trump International Hotel And Towers
06.2022 - 06.2023
General Manager, Owner
T'Volk
05.2019 - 06.2022
Server
Vlees&co
05.2017 - 05.2019
Line Cook
Eetcafé Rubens
05.2016 - 05.2017
High School Diploma -
Marten Van Rossum College