Giovanni Munoz
Gremark Technologies
Chicago,IL
2027
years of professional experience
Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused on any tasks.
Work History
Account Control Coordinator
1 Year 9 Months- Coordinated project timelines and resource allocation to ensure on-time delivery of services.
- Managed communication between teams to enhance collaboration and streamline processes.
- Developed and maintained project documentation for clarity and compliance.
- Assisted in the implementation of new software tools to improve operational efficiency.
- Evaluated project progress and identified areas for improvement in workflows.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Quality Control Coordinator
2 Months- Conducted root cause analyses to identify issues and develop corrective actions, minimizing product defects.
- Determined quality department standards, practices, and procedures.
- Coordinated the calibration and maintenance of test equipment, guaranteeing accurate measurement results in inspections.
- Provided guidance on regulatory requirements pertaining to industry-specific guidelines, contributing to successful audits from external agencies.
- Reviewed data from quality tests to identify trends and patterns that could indicate potential issues or areas for improvement in the manufacturing process.
- Assisted with quality control audits.
- Executed quality improvement research and studies.
- Experimented with products to test and determine reliability.
- Worked in SAP to post goods issue.
Account Coordinator
- Managed day-to-day business operations.
- Interacted well with customers to build connections and nurture relationships.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Assisted in recruiting, hiring and training of team members.
- Pulling inventory reports & making sure customers have up-to-date numbers.
- Streamlined communication between clients and internal teams for seamless project execution.
- Trained and mentored junior staff on SAP system operations and functionality.
- Developed client-specific documentation, enabling efficient use of SAP applications and functionalities.
IT Technician
6 Years 7 Months- Disassembling & repairing laptops/All in one PC’s for SquareTrade.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installing Operating Systems to Units.
- Replacing CPUs, Ram, & soldering USBs on motherboards.
QC Technician
7 Years 5 Months- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Conducted data review and followed standard practices to find solutions.
- Reported problems and concerns to management.
- Performed routine maintenance and calibration on testing equipment.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Conducted investigations into questionable test results.
- Provided training to a numerous of on-boarding team members.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
- Ran various tests on Laptops, PC’s, & Kiosk’s using different tools to make sure unit is running properly.
- Updated BIOS, Drivers or whatever needs to be troubleshooted to make sure components run within the unit.
Warehouse Clerk
8 Years 5 Months- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Checked packages and merchandise for damage and notified vendors.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Prepared countless of orders for 3PL customers Via Trailers , FedEx Express, FedEx ground, UPS ground, DHL Express.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Managed & coordinated many projects for 3PL customers.
Education
UNF Ai For Work And Life Certificate - Artificial Intelligence
Innovative Leadership Certificate - Educational Leadership And Management
WISE Level 1 Certification For Smartphones And Tab - Technician
Certificate - Logistics Management: Intl. Transport & Shipping
Certificate - Inventory Management
OSHA Standard 29 CFR 1910, 1926 - Osha Standards
High School Diploma
Skills
Team Collaboration
Workflow Planning
Workplace Organization
Inventory Monitoring and Management
Shipment Inspection
OSHA Regulations
Contents Verification
Warehouse Management
Flexible & Adaptable
Self-motivated professional
Microsoft Office
Excellent work ethic
Active Listening
Decision Making
Responsible
Loyal Leadership Approach
Critical Thinking
Repair Work
Bilingual (Spanish
English)
Timeline
Account Control Coordinator
Gremark Technologies
11.2024 - CurrentRead More
Quality Control Coordinator
Gremark Technologies
08.2024 - 10.2024Read More
IT Technician
Gremark Technologies
01.2020 - CurrentRead More
QC Technician
Gremark Technologies
03.2019 - CurrentRead More
Warehouse Clerk
Gremark Technologies
03.2018 - CurrentRead More
Account Coordinator
Gremark Technologies
Read More
University of North Florida Professional & Lifelong Learning
UNF Ai For Work And Life Certificate from Artificial Intelligence
Read More
Virscend University
Innovative Leadership Certificate from Educational Leadership And Management
Read More
WISE
WISE Level 1 Certification For Smartphones And Tab from Technician
Read More
Udemy
Certificate from Logistics Management: Intl. Transport & Shipping
Read More
Udemy
Certificate from Inventory Management
Read More
CertifyMe.net Inc
OSHA Standard 29 CFR 1910, 1926 from Osha Standards
Read More
Bogan Computer Technical High School
High School Diploma
Read More