Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Giovanni Musiello

Norfolk,VA

Summary

Proven to excel in high-pressure environments, I leveraged my strong work ethic and exceptional customer service skills at Franco's Italian Restaurant to enhance team efficiency and customer satisfaction. Specializing in efficient cleaning and problem-solving, I consistently contributed to a positive, sanitary work environment, achieving high levels of customer satisfaction and operational excellence.

Overview

6
6
years of professional experience

Work History

Dishwasher/Customer Service Representative

Francos Italian Restaurant
04.2019 - Current
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.

Customer Service Associate

Royal Farms
04.2024 - 07.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.

Seasonal Worker

GameStop
11.2023 - 01.2024
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.

Customer Service Associate

Home Depot
03.2022 - 06.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.

Education

BBA - Business

Virginia Wesleyan University
Virginia Beach, VA
06.2026

High School Diploma -

Deep Creek High School
Chesapeake, VA
06.2022

Skills

  • Strong Work Ethic

  • Cleaning and sanitizing

  • Punctuality

  • Efficient cleaning

  • Dishwasher Operation

  • Stress Tolerance

  • Customer service excellence

  • Proper sanitation

  • Restocking skills

  • Supply Restocking

  • Kitchen equipment use

  • Complex Problem-Solving

  • Equipment Operation

  • Quality Control

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Customer Service Associate

Royal Farms
04.2024 - 07.2024

Seasonal Worker

GameStop
11.2023 - 01.2024

Customer Service Associate

Home Depot
03.2022 - 06.2022

Dishwasher/Customer Service Representative

Francos Italian Restaurant
04.2019 - Current

BBA - Business

Virginia Wesleyan University

High School Diploma -

Deep Creek High School

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Giovanni Musiello