Giovanni Ortiz
Stoughton,Massachusetts
Summary
Dedicated professional with a proven track record at Stop & Shop, excelling in customer service excellence and conflict resolution. Demonstrated ability to enhance customer loyalty through prompt issue resolution and exceptional service, maintaining high accuracy in transactions. Skilled in team collaboration and time management, consistently meeting business needs with integrity.
Overview
1
1
year of professional experience
Work History
Cashier
Stop & Shop
07.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Stoughton High School
Stoughton, MA06-2025
Skills
- Work ethic and integrity
- Customer service excellence
- Patience and empathy
- Written and verbal communication
- Time management skills
- Professionalism and courtesy
- Cleaning and sanitizing
- Conflict resolution
- Team collaboration
Timeline
Cashier
Stop & Shop
07.2024 - Current
High School Diploma -
Stoughton High School
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