Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Giovanni Perez

Vice President Of Operations
Miami Gardens,FL

Summary

Performance-driven Vice President with over four years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Overview

8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Vice President of Operations

Master Mediation Inc.
3 2020 - Current
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Increased revenue by approximately 40% by optimizing scheduling operations, restructuring accounting and billing workflows, and streamlining key business processes to enhance efficiency and reduce errors
  • Prepared annual budgets with controls to prevent overages.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Identified opportunities to improve business process flows and productivity.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Developed, integrated and managed scheduling protocol and software.

Personal Banking Associate

TD Bank
12.2017 - 01.2020
  • Assisted an average of 15-20 personal and business customers daily with a range of banking services, including account management, loan inquiries, transaction processing, and resolving financial concerns to ensure customer satisfaction and retention
  • Evaluated client financial positions and identified most appropriate banking products.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Generated reports and analysis of customer data to identify trends and potential business opportunities.

Estimating/ Junior Project Manager

Vasile Elevator
07.2016 - 11.2017
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Planned, designed, and scheduled phases for large projects.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Improved team collaboration through clear communication and timely feedback on performance.

Education

Bachelor of Communication Arts - Organizational Communication

Florida International University
Miami, FL
05.2022 - Current

Associate of Arts -

Broward College
Fort Lauderdale, FL
05.2018 - 2021.12

Skills

Profitability and revenue generation

Strategic planning and execution

Process improvements

Dynamic Scheduling

Relationship building

Coaching and mentoring

Operations Management

Software

Microsoft Office

Blue Host Website Design

MyCase Legal Management

Word Press

Wrike Project Management

Certification

Real Estate License (Florida)

Timeline

Real Estate License (Florida)

08-2024

Bachelor of Communication Arts - Organizational Communication

Florida International University
05.2022 - Current

Associate of Arts -

Broward College
05.2018 - 2021.12

Personal Banking Associate

TD Bank
12.2017 - 01.2020

Estimating/ Junior Project Manager

Vasile Elevator
07.2016 - 11.2017

Vice President of Operations

Master Mediation Inc.
3 2020 - Current

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Giovanni PerezVice President Of Operations