GIOVANNI RAVELO
Orlando,FL
Summary
Well-regarded restaurant management professional skilled at overseeing and improving front of house operations. Successful in team training, management and motivation with consistent focus on customer satisfaction and business efficiency. Works effectively with BOH staff to run smooth and profitable operations. Motivated professional familiar with food service operations and ready for challenging work. Offers flexible schedule, attention to detail and ability to stand continuously to serve guest and team needs. Careful with money and orders to avoid errors.
Overview
8
8
years of professional experience
Work History
Food and Beverage Attendant
Mariott World Vacations
Orlando, FL
03.2024 - Current
- Effectively multitasked within fast-paced environment.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
- Provided exceptional service that reflected restaurant standards and core values.
Front of House Manager
Ichiban Sushi
Gainesville, FL
08.2019 - 02.2024
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations
- Performed cash handling activities and secured nightly bank deposits
- Addressed guest concerns and resolved all issues to guests' satisfaction
- Adhered to safe work practices, food safety regulations and corporate guidelines
Server
TGI Fridays
Orlando, FL
01.2017 - 07.2019
- Fridays was my first venture into the restaurant industry and where I learned the basics of hospitality
Certified Lifeguard
Aquatica, Seaworld
Orlando, FL
05.2017 - 01.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Detailed safety rules and procedures regarding activities to customers and guests
Education
Associate in Arts (A.A.) - Communications
Santa Fe College
Gainesville, FL05.2021
High School Diploma -
Freedom High School
Orlando, FL05.2017
Skills
- Excellent customer service
- Intermediate computer skills
- Employee training
- Restaurant operations
- POS system operations
- Hospitality Management
- Guest services
- Reliability and punctuality
- Food safety
Middle Initial
G R
Timeline
Food and Beverage Attendant
Mariott World Vacations
03.2024 - Current
Front of House Manager
Ichiban Sushi
08.2019 - 02.2024
Certified Lifeguard
Aquatica, Seaworld
05.2017 - 01.2019
Server
TGI Fridays
01.2017 - 07.2019
Associate in Arts (A.A.) - Communications
Santa Fe College
High School Diploma -
Freedom High School
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