Giovanni Rivera
Brownsville,TX
Summary
Professional shopper with proven ability to enhance customer experiences through accurate and timely order fulfillment. Valued for reliability, problem-solving abilities, and collaborative approach to meeting customer needs. Displays strong time management and attention to detail, ensuring high standards in every task.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Curbside Shopper
HEB Grocery Store
Brownsville, TX
11.2022 - Current
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
Assistant Manager
Wing Barn
Brownsville, TX
05.2022 - 07.2022
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Worked closely with customers to understand needs and resolve diverse issues.
Shift Supervisor
Wing Barn
Brownsville, TX
11.2021 - 07.2022
- Assisted upper management with daily operations to meet standards of service and quality.
- Taught staff upselling techniques to meet revenue targets.
- Reinforced rules to promote superior employee performance.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Education
Bachelor - Criminal Justice
The University of Texas Rio Grande Valley
Edinburg, TX05.2023
Associate of Arts - undefined
Texas Southmost College
Brownsville, TX08.2021
High School Diploma - undefined
Hanna Early College High School
Brownsville, TX06.2019
Skills
- Sales Monitoring
- Team Leadership
- Training and Development
- Complex Problem Solving
- Speed and efficiency
- Goal-oriented mindset
Timeline
Curbside Shopper
HEB Grocery Store
11.2022 - Current
Assistant Manager
Wing Barn
05.2022 - 07.2022
Shift Supervisor
Wing Barn
11.2021 - 07.2022
Associate of Arts - undefined
Texas Southmost College
High School Diploma - undefined
Hanna Early College High School
Bachelor - Criminal Justice
The University of Texas Rio Grande Valley