Giovanni Roberts
Rocklin,CA
Summary
Proven track record in enhancing customer experiences and streamlining operations, demonstrated at Apple through expert problem-solving and technical guidance. Specializes in customer service expertise and POS systems, achieving significant improvements in customer satisfaction and operational efficiency. Skillfully balances cash handling and correspondence management, showcasing a blend of hard and soft skills essential for dynamic business environments. I truly take pride in kindness and being understanding of others, in and out of the workplace. Calmly making constructive compromises with those around me in order to create fluidity in the workplace between staff-staff, customer-customer, and staff-customer interactions.
Overview
9
9
years of professional experience
Work History
Front Desk Attendant
In-Shape
02.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Opener for the entire complex Sunday-Wednesday at 5 am (arrive at 4:30 AM), managed customer transactions, updated files, processed registrations, and maintained public records.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- First Aid and CPR certification in case of need for resuscitation.
- Planned coverage needs and organized services to support incoming special events.
- Conducted guided tours and informed guests about programs offered.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Restaurant Server
BJ's Restaurant & Brewhouse
09.2023 - 06.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Warehouse Worker
Chewy Warehouse
05.2023 - 09.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 80 pounds.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Assisted in receiving, stocking and distribution of merchandise.
Technical Specialist
Apple
06.2022 - 05.2023
- Completed troubleshooting and diagnostics on company resources.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Authored best practices documentation for use in new personnel onboarding processes.
- Delivered polished presentations detailing technical specifications and benefits of new systems and components.
- Analyzed and evaluated customer feedback to improve device design and performance.
- Organized group customer "creative sessions" to display different skills and techniques on different Apple products.
Education
High School Diploma -
Placer High School
Auburn, CA06.2016
Skills
- Greeting guests
- Correspondence Management
- Supply Stocking
- Cash Handling
- Basic accounting
- Appointment Scheduling
- Customer service expertise
- Problem-solving skills
- Marketing knowledge
- Safety and security procedures
- Information Protection
- POS Systems
Staying active with sports, bicycling, baking, writing music, and board games.
I love anything that keeps me feeling educated or active! I played sports throughout my entire child-hood and into college. Hoping to be healthy enough to play basketball until I'm 80! I have been writing music since I was 16 and have 70+ songs that I have written and collected for fun. I was raised an athlete but always got along better with the smart kids so therefore I'm an odd but useful combination of athletic and smart. I love riding my bike, even to work when I can:) And last but not least, someone gave me a small amount of 100-year-old sourdough starter and I (out of guilt) accepted and have kept it alive for 6 months and now learned how to bake home-made sourdough bread over the last 6 months.
Timeline
Front Desk Attendant
In-Shape
02.2024 - Current
Restaurant Server
BJ's Restaurant & Brewhouse
09.2023 - 06.2024
Warehouse Worker
Chewy Warehouse
05.2023 - 09.2023
Technical Specialist
Apple
06.2022 - 05.2023
High School Diploma -
Placer High School
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