Giovanni Rodriguez Macias
Sparks
Summary
Dynamic professional with a proven track record at RNR Tire Express, excelling in customer relations and problem-solving. Adept at inventory management and team collaboration, I consistently enhance service delivery and operational efficiency. Recognized for my analytical thinking and ability to mentor others, I thrive in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Wheel Specialist
RNR Tire Express
Reno, NV
07.2023 - Current
- Assisted customers in selecting appropriate tire products and services.
- Processed transactions accurately using point-of-sale systems.
- Maintained inventory records, ensuring product availability and organization.
- Supported team in executing marketing initiatives to enhance customer engagement.
- Collaborated with technicians to ensure timely service delivery and quality assurance.
Shift Lead
Qdoba
Reno, NV
08.2021 - 06.2022
- Supervised daily operations, ensuring team adherence to quality and safety standards.
- Trained and mentored new staff in customer service and food preparation protocols.
- Coordinated shift scheduling to optimize labor efficiency and meet peak demand periods.
- Implemented inventory management practices, reducing waste and maintaining stock levels.
- Facilitated communication between front-line staff and management to improve service delivery.
Warehouse Associate
Ontrac
Reno, NV
10.2022 - 07.2023
- Operated forklifts to efficiently move and organize inventory within warehouse.
- Loaded and unloaded shipments, ensuring accurate placement of products in designated areas.
- Conducted regular inventory counts to maintain stock accuracy and prevent discrepancies.
- Collaborated with team members to streamline packaging processes, improving workflow efficiency.
- Maintained cleanliness and organization of workspaces, adhering to safety standards at all times.
Service Champion
Taco Bell
Sun Valley, NV
02.2020 - 07.2021
- Delivered exceptional customer service, ensuring a positive dining experience.
- Assisted in training new team members on operational procedures and service standards.
- Collaborated with team to maintain cleanliness and organization of workstations.
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Monitored food safety practices, adhering to health regulations consistently.
- Resolved customer complaints efficiently, enhancing satisfaction and loyalty.
- Optimized workflow during peak hours, improving team efficiency and speed of service.
Education
No Degree -
Universal Technical Institute
Sacramento, CAHigh School Diploma -
Hug High School
Reno, NVSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Proficient in software
- Technical communication
- Supply management
- Machinery maintenance
- Team collaboration
- Coaching and mentoring
- Technical troubleshooting
- Knowledge sharing
- Vendor relations
- Maintenance and repair
- Teamwork and collaboration
- Self motivation
- Time management
- Problem-solving
- Multitasking
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Written communication
- Task prioritization
- Excellent communication
- Problem-solving abilities
- Relationship building
- Team building
- Project planning
- Active listening
- Process improvement
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Wheel Specialist
RNR Tire Express
07.2023 - Current
Warehouse Associate
Ontrac
10.2022 - 07.2023
Shift Lead
Qdoba
08.2021 - 06.2022
Service Champion
Taco Bell
02.2020 - 07.2021
No Degree -
Universal Technical Institute
High School Diploma -
Hug High School