Giovanni Shea
Charter Spectrum
Marshall,WI
12
years of professional experience
Competitive Route Sales Representative with strong background providing customers with specific products to address needs and requirements. Effective in handling orders and verifying delivery of accurate shipments in alignment with strict schedules. Innovative and focused professional polished in maintaining accurate records of sales, developing leads and prospects and resolving customer issues.
Work History
Sales Representative
1 Year 11 Months- Developed and maintained strong customer relationships, enhancing client satisfaction and loyalty.
- Conducted product presentations to educate customers on service offerings and features.
- Trained new hires on sales techniques and company policies, providing a knowledgeable team environment.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Followed designated loss prevention, security and safety practices.
- Maintained confidentiality and security of records.
Route Sales Representative
3 Years 7 Months- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
- Boosted revenues by upselling and cross-selling products to new and established customers.
Manager
3 Years 11 Months- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma
Skills
Requirements Analysis
Safe Vehicle Operation
Territory Development
Route Management
Issue Resolution
Vehicle Maintenance
Sales expertise
Customer retention
Upselling and cross selling
Dependable and responsible
Computer skills
Timeline
Sales Representative
Charter Spectrum
09.2024 - 08.2026Read More
Route Sales Representative
Schwans/Yelloh
01.2021 - 08.2024Read More
Manager
Rainbow Cleaners
09.2014 - 08.2018Read More
Wilbur Cross High School
Diploma
Read More