Giovanni Soto

Experienced Guest Service Representative with a strong background in high-traffic hotel environments. Dedicated and results-driven, with a focus on delivering exceptional service and consistently meeting performance objectives. Skilled in multitasking, problem-solving, and supporting team success. Customer-focused Bellman with 2 years of experience providing top-tier service to sophisticated clientele. Known for excellent task prioritization, calm problem resolution, and prompt, effective solutions. An adept communicator, skilled in tact, diplomacy, and professionalism, ensuring positive guest interactions. Experienced Doorman with a welcoming demeanor and a commitment to enhancing guest relations. A polished professional fluent in two languages, bringing over 7 years of expertise in serving residents of upscale urban residential buildings. Security-conscious and alert, with a focus on maintaining safety and a positive guest experience.

• In the latest Forbes audit, we successfully achieved a 4-star rating, accompanied by a service performance score of 83.73%. This accomplishment reflects our ongoing commitment to excellence and continuous improvement in delivering exceptional service.
• Provided exceptional service to both incoming and outgoing guests and was rewarded with an overall five-star rating on the hotel's check-out survey.