Giovanni Tiburcio
Riverview
Summary
Dynamic and results-oriented Customer Service Specialist with a proven track record, enhancing customer satisfaction and resolving complex issues through critical thinking and effective problem-solving. Excelled in mentoring peers and leveraging both active listening and money handling skills, significantly improving first-call resolution rates.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Worker
Chick-fil-A
12810 Summerfield Crossing Blvd, Riverview, FL 335
08.2021 - 08.2024
- Improved first-call resolution rates by using critical thinking skills to quickly diagnose issues and provide appropriate solutions.
- Collaborated with team members to achieve shared goals, consistently meeting or exceeding performance metrics.
- Negotiated win-win outcomes during challenging situations that benefited both the customer and the organization without sacrificing business objectives.
- Handled escalated situations from frustrated customers calmly and professionally, ultimately achieving successful resolutions that satisfied both parties involved.
- Analyzed customer feedback to identify areas of improvement, implementing changes that led to increased satisfaction rates.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained clean and orderly checkout areas.
Education
Associate of Arts - Liberal Arts And Sciences
Hillsborough Community College
Ruskin, FL05-2024
High School Diploma -
Center Academy
Riverview, FL05.2021
Skills
- Customer service
- Problem-solving
- Adaptability and flexibility
- Problem resolution
- Customer relations
- Customer education
- Time management
- Multitasking and organization
- Critical thinking
- Active listening
- Creative problem solving
- Money handling
- Decision-making
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Trainer - Supported new team members in training initiatives by sharing knowledge, best practices, and providing guidance as a mentor.
Certification
Healthcare Support Specialist
CPR Certified
Timeline
Customer Service Worker
Chick-fil-A
08.2021 - 08.2024
Associate of Arts - Liberal Arts And Sciences
Hillsborough Community College
High School Diploma -
Center Academy