Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Giovanni Tiburcio

Riverview,FL

Summary

Dynamic professional with a proven track record at Chick-fil-A, excelling in customer service and problem resolution. Leveraging critical thinking and adaptability, I consistently improved customer satisfaction and first-call resolution rates.

My strong work ethic and attention to detail ensure effective multitasking and organization in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Community Maintenance Assistant

Neptune Multi Services
Riverview, FL
01.2025 - Current
  • Responsibilities include janitorial tasks, tile and grout cleaning, pressure washing, maintenance, post-construction cleanup, pond and dog station maintenance, and painting.
    I demonstrate a strong work ethic and attention to detail.

Customer Service Worker

Chick-fil-A
08.2021 - 08.2024
  • Improved first-call resolution rates by using critical thinking skills to quickly diagnose issues and provide appropriate solutions.
  • Collaborated with team members to achieve shared goals, consistently meeting or exceeding performance metrics.
  • Negotiated win-win outcomes during challenging situations that benefited both the customer and the organization without sacrificing business objectives.
  • Handled escalated situations from frustrated customers calmly and professionally, ultimately achieving successful resolutions that satisfied both parties involved.
  • Analyzed customer feedback to identify areas of improvement, implementing changes that led to increased satisfaction rates.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and complaints.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained clean and orderly checkout areas.

Education

Associate of Arts - Liberal Arts And Sciences

Hillsborough Community College
Ruskin, FL
05-2024

Skills

  • Customer service
  • Problem solving
  • Adaptability and flexibility
  • Problem resolution
  • Customer education
  • Time management
  • Multitasking and organization
  • Critical thinking
  • Active listening
  • Creative problem solving
  • Money handling
  • Decision-making

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Trainer - Supported new team members in training initiatives by sharing knowledge, best practices, and providing guidance asa a mentor.

Timeline

Community Maintenance Assistant

Neptune Multi Services
01.2025 - Current

Customer Service Worker

Chick-fil-A
08.2021 - 08.2024

Associate of Arts - Liberal Arts And Sciences

Hillsborough Community College

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