Giovanni Ricardo Trovato
Madison Heights
Summary
Experienced culinary professional proficient in fast-paced kitchen environments. Demonstrated expertise in crafting a diverse range of dishes with exceptional standards of quality and presentation. Proven track record of successful collaboration and adaptability to evolving demands. Recognized for reliability, innovative culinary techniques, and unwavering commitment to achieving exceptional outcomes.
Overview
4
4
years of professional experience
Work History
Line Cook
Carrabas Bar and Grill
Troy, MI
01.2021 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying, and sauteing purposes.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Barista (Stock)
Starbucks
Troy, Michigan
02.2023 - 06.2023
- Being a versatile team player with strong customer service and time management skill ensure all drinks and breaks are completed promptly and accurately
- Manage inventory
- Demonstrated Time management skills by proactively and accurately inventory duties for tomorrow's opening ensuring all essential supplies are available for customers
Retail Cashier
Nino Salvaggio
Rochester hills
01.2023 - 01.2023
- Operated cash registers and processed transactions accurately and efficiently, including handling cash, credit/debit cards, and other payment methods
- Maintained accurate cash drawer, ensuring proper cash levels and conducting regular cash counts for reconciliation
- Handled product returns, exchanges, and refunds, following company policies and procedures
- Assisted with bagging and packaging purchases, ensuring items were handled with care and customers were provided with a pleasant shopping experience
- Maintained cleanliness and organization of the checkout area, including cleaning registers, counters, and conveyor belts
- Collaborated with team members to address any pricing discrepancies, resolve customer complaints, and provide seamless service during peak periods
- Stayed updated on product knowledge, promotions, and special offers to effectively communicate with customers and enhance sales opportunities
- Adhered to all cash handling procedures, including verifying signatures, checking identification for age-restricted items, and preventing fraudulent activities
Service Coordinator/Pick-up Coordinator
Meijer
Rochester hills, Michigan
01.2021 - 12.2022
- Coordinated and managed the pickup service, ensuring efficient order processing and timely customer notifications
- Communicated with customers via phone, email, and in-person to provide exceptional customer service, address inquiries, and resolve issues
- Processed customer orders accurately and efficiently, ensuring proper item selection, availability, and pricing
- Collaborated with various departments, such as store associates and management, to ensure seamless order fulfillment and resolve any order discrepancies or issues
- Maintained accurate and up-to-date records of customer interactions, orders, and pickups, utilizing computer systems and software
- Monitored inventory levels and communicated with the inventory team to ensure product availability for customer orders
- Assisted in training and onboarding new team members, providing guidance on customer service protocols and pickup procedures
- Implemented and enforced company policies and procedures to maintain a safe and secure work environment for both employees and customers
- Contributed to improving pickup service operations by identifying process gaps and suggesting innovative solutions
Education
High school diploma - General Studies
Yale Highs School
Yale, Michigan05.2020
Skills
- Money Transfers
- Supervisory
- Teamwork
- Team Building
- Team management
- Janitorial Services
- Retail
- Cashering
- Customer Experience
- Cash Handling
- Customer Service
- Customer Service Training
- Service Quality
- Inventory Management
- Time management
- Order accuracy
Timeline
Barista (Stock)
Starbucks
02.2023 - 06.2023
Retail Cashier
Nino Salvaggio
01.2023 - 01.2023
Line Cook
Carrabas Bar and Grill
01.2021 - Current
Service Coordinator/Pick-up Coordinator
Meijer
01.2021 - 12.2022
High school diploma - General Studies
Yale Highs School