Austin Masny
Cherry Hill,NJ
Summary
Adept Training Manager with a proven track record at Carrabas Italian Grill, enhancing employee productivity and morale through innovative training programs. Excelled being detail oriented and emotionally aware, significantly improving team performance and customer satisfaction. Skilled in learning techniques and communication, consistently achieving and surpassing company goals. I also have years of professional serving experience, along with togo, host, and bussing, giving me an exceptionally well rounded understanding of the ins and outs of restaurants. On top of my experience I have not just a willingness, but a craving to learn each craft I go into to the utmost perfection.
Overview
10
10
years of professional experience
Work History
Training Manager
Carrabas Italian Grill
03.2020 - 07.2024
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Reviewed and edited all training materials for accuracy and company policy compliance.
Server
Mojos Food And Music Grill
02.2020 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
Sales Specialist and Backstock Associate
William Sonoma
03.2018 - 04.2019
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Lead Customer Service Associate
Wawa
01.2015 - 02.2018
- Assisted in developing training materials aimed at enhancing employee skillsets and encouraging professional development.
- Facilitated open communication between team members and management, fostering a positive work culture built on trust and transparency.
- Coached junior associates on best practices for managing difficult situations, boosting overall team performance.
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Optimized workflows through continuous process improvement efforts, enhancing operational efficiency.
Deli Clerk
Shoprite
10.2014 - 12.2015
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
High School Diploma -
Camden County College
Blackwood, NJSkills
- New hire on-boarding
- New Employee Training
- Exceptional communicator
- Adaptive Learning
- Emotional Awareness
Chess, Reading, Working out, Music
A little more about me personally, I love to play chess, frequenting whatever tournaments I can find while also playing a bunch online. I love to read, Mostly fantasy these days (audible is amazing) but also a variety of genres. I have my phases with working out but I'm trying to stay consistent! Lastly music literally rejuvenates me, I have over 70 playlist on Spotify and would love to talk and listen to music with anyone who cares to ask. I have also written some songs ( ukulele, guitar, and rap) along with poems because the reader in me also loves poetry.
Timeline
Training Manager
Carrabas Italian Grill
03.2020 - 07.2024
Server
Mojos Food And Music Grill
02.2020 - 03.2021
Sales Specialist and Backstock Associate
William Sonoma
03.2018 - 04.2019
Lead Customer Service Associate
Wawa
01.2015 - 02.2018
Deli Clerk
Shoprite
10.2014 - 12.2015
High School Diploma -
Camden County College
Similar Profiles
Analitzy VegaAnalitzy Vega
Host at Carrabas Italian GrillHost at Carrabas Italian Grill
Daniel WarrenDaniel Warren
Food and Beverages Waiter at Carrabas Italian Grill at Carrabas Italian GrillFood and Beverages Waiter at Carrabas Italian Grill at Carrabas Italian Grill
Blake McleaBlake Mclea
Car Side to Go Orders at carrabas italian grillCar Side to Go Orders at carrabas italian grill
Jasmyn HughesJasmyn Hughes
Personal Assistant at Independent ContractorPersonal Assistant at Independent Contractor
Isaac LeeIsaac Lee
Network Engineer, Specialist at The Vanguard Group Inc.Network Engineer, Specialist at The Vanguard Group Inc.