Giovanni Zarza
Los Angeles,United States
Summary
Dynamic leader with a proven track record at Marymount California University and Zinc Cafe & Market, adept in interpersonal and verbal communication. Excelled in enhancing community engagement and resolving crises, demonstrating critical thinking and cash handling skills. Achieved notable guest retention through exceptional service and effective team training.
Overview
8
8
years of professional experience
Work History
Shift Lead Supervisor
Zinc Cafe & Market
08.2022 - Current
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new employees and delegated daily tasks and responsibilities.
- Served as a liaison between staff members and upper management, facilitating effective communication channels for information sharing and issue resolution.
- Accomplished multiple tasks within established timeframes.
Student Ambassador (Office of Admissions)
Marymount California University
09.2016 - 08.2021
- Led campus tours for prospective students every semester.
- Answered questions from visitors and potential students about university life.
- Answered phones, called prospects and handled initial email contacts for applicants to University.
Resident Advisor
Marymount California University
08.2017 - 06.2020
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
- Monitored building security by conducting routine rounds throughout the facility.
- Improved community engagement through the organization of social events and activities for residents.
- Trained in mediation techniques to resolve interpersonal conflicts between roommates or neighbors professionally.
Education
Bachelor of Arts - Criminal Justice
Marymount California University
Rancho Palos Verdes, CA06-2020
High School Diploma -
Bishop Mora Salesian High School
Boyle Heights, CA06-2016
Skills
- Interpersonal Communication Skills
- Cash Handling
- Critical Thinking
- Crisis Situations
- Customer service focus
- Staff motivation
- Team leadership
Languages
Spanish
Professional Working
Timeline
Shift Lead Supervisor
Zinc Cafe & Market
08.2022 - Current
Resident Advisor
Marymount California University
08.2017 - 06.2020
Student Ambassador (Office of Admissions)
Marymount California University
09.2016 - 08.2021
Bachelor of Arts - Criminal Justice
Marymount California University
High School Diploma -
Bishop Mora Salesian High School
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