Giovanny Blanco
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Chick-fil-A
Sacramento
08.2024 - Current
- Delivered exceptional customer service in high-volume dining settings while showcasing communication and problem-solving skills.
- Resolved customer inquiries and concerns promptly, maintaining professionalism in all interactions.
- Demonstrated strong teamwork abilities to enhance service quality during peak hours.
Design Hub Intern
American River College
Sacramento
02.2022 - 05.2024
- Coordinated tasks with team members to ensure timely project completion.
- Conducted research for group projects to enhance planning and problem-solving strategies.
- Delivered weekly assignments punctually while managing various project responsibilities.
- Self-taught in Unity Engine, increasing technical capabilities for project requirements.
- Collaborated with peers and faculty on diverse technical and creative projects.
- Troubleshot project-related issues and resolved computer/software problems during development.
Software Technician Tester
POS Portal
Sacramento
01.2022 - 01.2023
- Completed approximately 80 device installations and system tests daily while maintaining quality assurance standards.
- Installed and configured software on payment devices including card readers and payment terminals.
- Troubleshot installation failures, connectivity problems, and hardware issues by identifying root causes and verifying fixes.
- Performed network connectivity validation using command-line tools to ensure systems could download updates.
- Created and maintained support tickets documenting troubleshooting steps and issue resolution.
- Collaborated with internal teams and customers to gather information and resolve technical issues efficiently.
Education
Associate Degree - Physics & Mathematics
American River College
01-2025
Certificate - 3D Art & Modeling
Full Sail University
01-2024
Skills
- Help desk support
- Issue triage
- Root cause analysis
- Python programming
- Technical documentation
- Windows 10/11 support
- Microsoft 365 and Office 365
- Active Directory management
- Microsoft Teams and Zoom
- PC assembly and device provisioning
- Imaging tools and peripheral setup
- Wi-Fi and VPN troubleshooting
- Router configuration
- Customer communication
- Networking fundamentals
- Software and driver installation
- System testing and validation
Certification
• CompTIA A+ (In Progress)
• Cisco CCNA (In Progress)
• Cisco CCNA (In Progress)
Additional Technical Experience
- Built and configured custom PCs including gaming systems and workstation setups.
- Installed and configured Windows operating systems, drivers, and system updates.
- Assisted users with troubleshooting printers, routers, networking issues, and general computer problems.
- Configured home and small-network environments including router setup and device connectivity.
- Supported device provisioning and troubleshooting for various hardware peripherals.
Technical Skills
Help Desk Support, Issue Triage, Root Cause Analysis, Customer Communication, Technical Documentation, Windows 10/11 Support, Windows Installation, Microsoft 365 / Office 365, Active Directory, Microsoft Teams, Zoom, OBS, PC Assembly, Device Provisioning, Imaging Tools, Peripheral Setup, Wi-Fi Troubleshooting, VPN Troubleshooting, Router Setup, Python (Proficient), Networking Basics, Software Installation, Driver Installation, System Testing and Validation
Languages
Spanish
Native/ Bilingual
Timeline
Team Member
Chick-fil-A
08.2024 - Current
Design Hub Intern
American River College
02.2022 - 05.2024
Software Technician Tester
POS Portal
01.2022 - 01.2023
Associate Degree - Physics & Mathematics
American River College
Certificate - 3D Art & Modeling
Full Sail University