Giovanny Cross
Pompano Beach,FL
Summary
Bilingual (English and Spanish) logistics professional with 5+ years of management experience seeking manager role to apply strong leadership, quality assurance, program management and training experience to successfully lead a team to deliver results. Passionate about innovation, continuous improvement, and people development.
Overview
16
16
years of professional experience
Work History
Senior Operations Supervisor
Penske Logistics
Deerfield Beach, FL
01.2024 - Current
- Coordinate and supervise operations staff to ensure efficient workflow.
- Develop and maintain operational procedures, policies, and standards for the dedicated account/customer.
- Monitor daily operations, performance metrics, and identify areas of improvement through coaching sessions.
- Conducted regular meetings with team members to review progress and discuss challenges.
- Ensure compliance with FMCSA standards for CDL drivers, including the monitoring of HOS logs, and SmartDrive camera focus events.
- Performed regular audits of operational processes to identify potential risks.
Delivery Driver Supervisor
WAYFAIR, LLC
Pompano Beach, FL
08.2021 - 01.2024
- Coordinated with dispatch to meet schedule targets and incorporate day of changes
- Collaborated with warehouse team to drive continuous improvement and maximize route efficiency
- Managed fleet of 10 trucks to hit target of zero dropped routes
- Maintained industry leading safety standards on and off the road
- Led weekly staff meetings with members of the same operation as well as cross functional partners
- Managed personnel hiring, performance evaluations and disciplinary actions
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns
- Delegated work to my team leads
- Supervised and trained a team of 25+ delivery professionals.
Delivery Driver Lead
WAYFAIR, LLC
Pompano Beach, FL
02.2020 - 08.2021
- Managed daily metrics and team scheduling utilizing google sheets and excel
- Led daily stand up to share delivery best practices, develop safety culture and advise on company updates
- Executed daily evaluations to provide delivery teams with feedback on driving safety and customer service
- Provided research support to troubleshoot issues on the road for team
- Train and support new employees in their onboarding process
- Conducted pre-inspections to keep trucks reliable and well-maintained.
Courier Driver
FEDEX OFFICE
Pompano Beach
06.2016 - 01.2020
- Maintained Check shipments for accuracy in accordance with FedEx features of service
- Ensured on time delivery of Same Day packages
- Delivered goods and services to customers on time and in excellent condition
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
Financial Crimes Specialist
WELLS FARGO BANK
Pompano Beach
09.2018 - 10.2019
- Answered phone calls in a call center environment
- Determined need for a consumer dispute or fraud
- Processed fraud claims
- Minimized impact on customers by reporting fraud cards to VISA
- Managed multi-screen and various programs simultaneously for efficiency
- Maintained call professionalism and hit service quotes.
Route Manager
1-800-GOT-JUNK? SE Franchise
Hialeah, FL
05.2009 - 01.2016
- Developed strategies for increasing customer satisfaction, loyalty, and profitability.
- Created incentives for drivers to maximize productivity and maintain high standards of service excellence.
- Verified that truck teams arrived on time and with empty trucks to provide superior customer service
- Provided customer a thorough explanation of how junk is resourced.
- Knowledge of cities recycle and waste management facilities as well proper dumping and resourcing options for our customers.
Education
SMITH SYSTEM DRIVING SAFETY COURSE
01.2016
High School Diploma -
Hialeah Miami Lakes SR High
Hialeah, FL08-2002
Skills
- Operational Excellence
- Operations Management
- Safety oversight
- Performance monitoring
Awards
FEDEX OFFICE BEACON AWARD - 2016
Timeline
Senior Operations Supervisor
Penske Logistics
01.2024 - Current
Delivery Driver Supervisor
WAYFAIR, LLC
08.2021 - 01.2024
Delivery Driver Lead
WAYFAIR, LLC
02.2020 - 08.2021
Financial Crimes Specialist
WELLS FARGO BANK
09.2018 - 10.2019
Courier Driver
FEDEX OFFICE
06.2016 - 01.2020
Route Manager
1-800-GOT-JUNK? SE Franchise
05.2009 - 01.2016
SMITH SYSTEM DRIVING SAFETY COURSE
High School Diploma -
Hialeah Miami Lakes SR High
Similar Profiles
Michael WilliamsMichael Williams
Warehouse Worker at Penske LogisticsWarehouse Worker at Penske Logistics
Jamaal StevensJamaal Stevens
Dockworker at Penske LogisticsDockworker at Penske Logistics
Kenneth JohnsonKenneth Johnson
CDL A OTR Driver at Penske LogisticsCDL A OTR Driver at Penske Logistics
Molly MesheyMolly Meshey
Driver Hiring Specialist at Penske LogisticsDriver Hiring Specialist at Penske Logistics
OCTIVIA STRINGEROCTIVIA STRINGER
Operations Manager at Allied Universal SecurityOperations Manager at Allied Universal Security