Summary
Overview
Work History
Education
Timeline
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Giovanny Garcia Mireles

Kansas City,KS

Summary

Sales Representative with excellent communication, time management and critical thinking skills. Aiming to leverage my abilities at the position I am in to become a leader. Frequently praised as a reliable hardworker by my peers, I can be relied upon to motivate my teammates and work closely with them always.

Overview

3
3
years of professional experience

Work History

MOAT Sales Representative

GEICO
04.2024 - Current
  • Maintaining top Quartile results while back on the phones 4.20 PPAH, 27.6% PROD, 8.9% CROSS SALE, 100% Customer experience and 100% Sold survey excellence
  • Bonused consistently after returning to the phones

Bilingual Compliance Analyst/Quality Auditor

GEICO
01.2024 - 04.2024
  • Performed compliance/sprint audits for multiple departments and created escalations as needed
  • Provided feedback to my peers and helped close any knowledge gaps relating to the MOAT product
  • Audited multiple departments and provided feedback to leadership on any areas of opportunity that I identified (MOAT sales, SOMOS MOAT, SOMOS Auto bundle, SOMOS Auto service, SOMOS Auto Agency, Loyalty, etc.)

MOAT Sales Coach

GEICO
03.2023 - 01.2024
  • Attended a PMT rotation and became call scoring certified with compliance and held a audit pass percentage of 100%
  • Completed the coach rotation by successfully leading half of a team through transition and certification on time
  • Shadowed a supervisor and attended weekly development meetings on how to have effective coaching conversations, write effective coaching plans, and have difficult conversations
  • Assisted in the rollout of the first MOAT/Auto bundle unit
  • Led training sessions for Moat bundle teams on GEICO's Boat product
  • Filled in for a team of 10 SOMOS MOAT bundle agents while the supervisor was on LOA and maintained a #1 Ranking with a team PPAH of 2.7
  • Led calibrations with leadership to help close any knowledge gaps relating to the MOAT product
  • Played a key role in leading the first role out of quality and escalation procedures to SOMOS MOAT

Bilingual MOAT Sales Representative

GEICO
11.2022 - 03.2023
  • Selected to be part of the first SOMOS MOAT sales pilot
  • Played key role in the inception of the SOMOS MOAT department by assisting in the development of training material and rollout of translations
  • Was sales champion while on the pilot to help drive teams closure performance and exceeded set pilot goals withing 30 days with over 30% closure

MOAT Sales Representative

GEICO
10.2021 - 10.2022
  • Successfully certified through transition on time
  • Maintained high results while on the phones with 3.61 PPAH, 29.81% PROD, 13.33% CROSS SALE, and 100% Customer Experience

Education

High School Diploma -

F.L Schlagle High School
Kansas City, KS
05.2021

Timeline

MOAT Sales Representative

GEICO
04.2024 - Current

Bilingual Compliance Analyst/Quality Auditor

GEICO
01.2024 - 04.2024

MOAT Sales Coach

GEICO
03.2023 - 01.2024

Bilingual MOAT Sales Representative

GEICO
11.2022 - 03.2023

MOAT Sales Representative

GEICO
10.2021 - 10.2022

High School Diploma -

F.L Schlagle High School

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Giovanny Garcia Mireles