Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Giovanny Philemond

Boynton Beach,FL

Summary

Dedicated professional with proven expertise in customer service and cash handling, honed at Phoenix Theaters. Excelled in fostering positive customer engagements and maintaining high standards of cleanliness, contributing to a welcoming environment. Demonstrated adaptability and a goal-oriented approach, enhancing team efficiency and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Floor Staff Member

Phoenix Theaters
07.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Contributed to sales growth by actively engaging with customers and promoting store promotions or special offers.
  • Handled cash transactions efficiently while adhering to company policies for secure financial management.
  • Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
  • Facilitated smooth transitions during shift changes by communicating pertinent information clearly among team members about ongoing tasks or issues requiring attention.
  • Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
  • Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.

Team Member

Fun Depot
02.2020 - 06.2021
  • Addressed and resolved customer complaints in polite and professional manner.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Cleaned, sanitized and maintained high-touch arcade equipment as necessary to keep running according to company standards.
  • Trained new team members on proper maintenance procedures, ensuring consistency in the quality of work performed across the team.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Answered guest questions to provide fun game experience.
  • Reported concerns, broken machines, and out-of-order games to supervisor.
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.

Education

Diploma -

Lake Worth High School
Lake Worth, FL
2022

Skills

  • Cleanliness and hygiene
  • Workplace Safety
  • Cash handling expertise
  • Patience and Empathy
  • Strong teamwork
  • Customer Service
  • Store Cleaning
  • Goal-Oriented
  • Store maintenance
  • Friendly and Helpful
  • Adaptable and Flexible
  • Positive Customer Engagement

Languages

haitian creole
Professional Working

Timeline

Floor Staff Member

Phoenix Theaters
07.2021 - Current

Team Member

Fun Depot
02.2020 - 06.2021

Diploma -

Lake Worth High School

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Giovanny Philemond