Giovanny Silva Pineda
Denver,CO
Summary
Bilingual professional fluent in English and Spanish, with a foundation in data analysis and technical skills. Experienced in customer service, focusing on enhancing customer satisfaction and team productivity. Enthusiastic about continuous learning, with hands-on experience in automotive work, and an interest for music, sports, and tutoring in STEM subjects. Currently pursuing further education at CU Boulder, seeking to apply both technical and interpersonal skills in a dynamic, growth-oriented setting.
Overview
3
3
years of professional experience
Work History
Package Handler
FedEx
06.2024 - Current
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
Sales Associate
Home Depot
06.2023 - 08.2024
- Cultivated strong customer relationships by offering personalized assistance, leading to increased customer satisfaction and loyalty.
- Collaborated with team members to maintain well-organized store layout, ensuring ease of access for customers.
- Demonstrated in-depth knowledge of products and services, providing accurate information to assist customers in making informed purchasing decisions.
Data Analyst Intern
Kasasa
05.2022 - 08.2022
- Completed data cleaning and data validation of existing spreadsheets to ensure accurate data analysis and entry.
- Gained fundamental programming skills, enabling development of effective solutions for diverse tasks
- Simplified complex data into understandable reports, aiding in presentations and decision-making.
Crew Trainer
McDonald's
09.2021 - 08.2022
- Exhibited positive and friendly demeanor to customers, ensuring maximum satisfaction and fostering a welcoming environment.
- Assisted in managing high-volume service periods, maintaining composure and efficiency under pressure
- Trained and mentored team members in following procedures, maintaining cleanliness, and enhancing productivity in food preparation.
Education
Bachelor of Science - Computer Science And Programming
University of Colorado Boulder
Boulder05.2027
High School Diploma -
Denver School of Science And Technology
Denver 05.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Goal-Oriented
- Effective Communication
- Multitasking
- Problem-Solving
- Patience and Empathy
- Creativity and Innovation
- Self-Directed Learner
- Quick Learner
- Presentation Skills
Timeline
Package Handler
FedEx
06.2024 - Current
Sales Associate
Home Depot
06.2023 - 08.2024
Data Analyst Intern
Kasasa
05.2022 - 08.2022
Crew Trainer
McDonald's
09.2021 - 08.2022
Bachelor of Science - Computer Science And Programming
University of Colorado Boulder
High School Diploma -
Denver School of Science And Technology
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