Summary
Overview
Work History
Education
Skills
Careeraccomplishments
References
Languages
Accomplishments
Work Availability
Work Preference
Software
Quote
Timeline
Hi, I’m

GIOVASKA RIVADENEIRA VALENCIA

Warehouse Associate
Saint Charles,Il
GIOVASKA RIVADENEIRA VALENCIA

Summary

Dependable Warehouse Support with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking. Dedicated Office Assistant with over 2 successful years of experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of CS DISCO PROGRAM, OPER ONE BROWSER, LABEL CREATOR ORDERS and history achieving high data output.

Excellent experience in Warehouse industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

15
years of professional experience

Work History

Fastenal Company

Traffic Warehouse Associate /Label Orders Creator
08.2022 - Current

Job overview

  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
  • Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
  • Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
  • Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
  • Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
  • Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
  • Assisted in formulating warehouse policies and procedures, contributing towards creating a more efficient work environment.
  • Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Sorted and delivered materials to different work areas and staff.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.
  • Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
  • Supported warehouse operations by organizing products on shelves and pallets for easy retrieval during shipment preparation.

Vertex Wireless

Software Production and Warehouse Associate.
05.2020 - 07.2022

Job overview

  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Consistently lifted materials weighing as much a 20 pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

THE HERRINGTON INN & SPA

Customer Service and Guests at the Hotel in General
01.2019 - 04.2020

Job overview

  • Responsible for the preparation and assembly of Continental breakfast every morning starting at 6:00am until 10:00am
  • Responsible for setting up and preparing all tables for breakfast, lunch and dinner
  • Responsible for incoming room service orders and delivering them to the rooms
  • Delivery of hot dishes from the kitchen to restaurant customers
  • Responsible for the maintaining cleanliness throughout the restaurant.
  • Provided exceptional support for customers, leading to increased loyalty and repeat business.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

ETATEX COMMERCIAL

Assistant\ promoter of products and services
01.2015 - 02.2016

Job overview

  • Supervisor and trainer of sales team
  • Evaluated the monthly sales period results
  • Attention to customer service and customer experience
  • Handled customer disputes
  • Promotion of products and services
  • Applied Loyalty Techniques to ensure repeat clientele.
  • Provided product samples, coupons and informational brochures to persuade people to buy products.
  • Boosted product sales by demonstrating product features and benefits during promotional events.
  • Developed strong relationships with potential customers for improved brand awareness and loyalty.
  • Researched and identified new business opportunities.
  • Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
  • Motivated team members to meet and exceed sales targets.
  • Coordinated logistics of promotional materials delivery, ensuring timely arrival at event locations.
  • Identified potential marketing opportunities to increase brand awareness.

EL COLIBRI RETAURANT

Administrator Owner
01.2013 - 01.2014

Job overview

  • Promotion and Marketing of the company
  • Attention to customer service and customer experience
  • Planning of strategies for the monthly Menu
  • Planned optimization of times in kitchen and on floor of the staff
  • Managed daily income and expenses accounts
  • Performed functions such as interviewing, hiring, and estimation of potential, Trained staff to ensure adequate productivity.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Reduced overhead costs through careful budget management and resource allocation.
  • Targeted new customers to grow geographic reach and increase revenue.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Gathered, organized and input information into digital database.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.
  • Managed day-to-day business operations.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.

RESTAURANT TEATHRUM BAR & WINE

Practicing in the cold and hot kitchen area
01.2010 - 01.2011

Job overview

  • Mise en place
  • Preparation of salads, dressings, cold soups, cold starters, pâtés, meat and fish served cold
  • Preparation of soups, broths, appetizers and main courses
  • Follow all the chef's instructions
  • Keep my service stations clean.

TOURIST AGENCY ZYRKAN TOUR

Sales and Call Center Supervisor and Reception
01.2011 - 01.2013

Job overview

  • Provided top-level customer service and customer experience
  • Managed Call Center
  • Preparation of tourist packages and sales
  • Arranged all departures and arrivals of tourists
  • Check in and out and of buses and tourist arrival
  • Cancellations and reservations at hotels in the around of the country
  • Preparing reports and closing sales of tourist packages
  • Communication and adequate advice of products and services by the company.
  • Trained team members on performance metrics and consumer behavior identification.
  • Developed process controls and metrics for daily management of call center.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
  • Created an inclusive work environment that embraced diversity while maintaining professionalism at all times.
  • Upgraded call center technology systems to improve overall efficiency, call routing capabilities, and quality assurance measures.
  • Developed and implemented incentive programs to increase sales and customer loyalty.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Negotiated more favorable rates and delivery times with vendors.

Education

Institute Cenestur

Bachelor’s Degree in Technological Administration and Tourism, with a Minor in Gastronomy

University Overview

  • Thesis: Catering Service Manual focused on Gastronomy, food and drinks.

Ibarra High School
Quito-Ecuador

High School Diploma
06.2004

University Overview

Certified in Social and Human Sciences

Skills

  • Stress Tolerance
  • Data entry proficiency
  • Adaptability to Change
  • Positive Attitude
  • Data Entry
  • File Organization
  • Verbal Communication
  • Administrative Support
  • Prioritizing Work
  • Mail handling
  • Office Management
  • Excel spreadsheets
  • File Maintenance
  • Strong Problem Solver
  • Social media knowledge
  • Filing and data archiving
  • Documentation And Reporting
  • Office Supplies Management
  • Mail Sorting and Distribution
  • Valid Driver's License
  • Mail Management
  • Attention to Detail
  • Packaging and Labeling
  • Problem-Solving
  • Warehouse Safety
  • Warehouse Software Systems
  • Paperwork Processing
  • Receiving Shipments

Careeraccomplishments

Careeraccomplishments
  • ETATEX COMMERCIAL, QUITO, ECUADOR, 2015-01-01, 2016-12-31, Assistant\ promoter of products and services, Supervisor and trainer of sales team., Evaluated the monthly sales period results., Attention to customer service and customer experience., Handled customer disputes., Promotion of products and services., Applied Loyalty Techniques to ensure repeat clientele.
  • EL COLIBRI RETAURANT, QUITO, ECUADOR, 2013-01-01, 2014-12-31, Administrator Owner, Promotion and Marketing of the company., Attention to customer service and customer experience., Planning of strategies for the monthly Menu., Planned optimization of times in kitchen and on floor of the staff., Managed daily income and expenses accounts., Performed functions such as interviewing, hiring, and estimation of potential., Trained staff to ensure adequate productivity.
  • TOURIST AGENCY ZYRKAN TOUR, QUITO, ECUADOR, 2011-01-01, 2013-12-31, Sales and Call Center Supervisor and Reception, Provided top-level customer service and customer experience., Managed Call Center., Preparation of tourist packages and sales., Arranged all departures and arrivals of tourists., Check in and out and of buses and tourist arrival., Cancellations and reservations at hotels in the around of the country., Preparing reports and closing sales of tourist packages., Communication and adequate advice of products and services by the company.
  • RESTAURANT TEATHRUM BAR & WINE, QUITO, ECUADOR, 2010-01-01, 2011-12-31, Practicing in the cold and hot kitchen area, Mise en place, Preparation of salads, dressings, cold soups, cold starters, pâtés, meat and fish served cold., Preparation of soups, broths, appetizers and main courses., Follow all the chef's instructions., Keep my service stations clean.
  • THE HERRINGTON INN & SPA, GENEVA, ILLINOIS, 2019-01-01, Present, Customer service and guests at the hotel in general, Responsible for the preparation and assembly of Continental breakfast every morning starting at 6:00am until 10:00am., Responsible for setting up and preparing all tables for breakfast, lunch and dinner., Responsible for incoming room service orders and delivering them to the rooms., Delivery of hot dishes from the kitchen to restaurant customers., Responsible for the maintaining cleanliness throughout the restaurant.

References

References
Available Upon Request

Languages

Spanish
Native or Bilingual

Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through incident tickets

Availability
See my work availability
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Available
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thursday
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saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offTeam Building / Company RetreatsWork from home option

Software

Microsoft Word

Outlook

Microsoft Excel

Microsoft Office

Disco program

Oper- one program

Emails

Quote

Success usually comes to those who are too busy to be looking for it.
Henry David Thoreau

Timeline

Traffic Warehouse Associate /Label Orders Creator
Fastenal Company
08.2022 - Current
Software Production and Warehouse Associate.
Vertex Wireless
05.2020 - 07.2022
Customer Service and Guests at the Hotel in General
THE HERRINGTON INN & SPA
01.2019 - 04.2020
Assistant\ promoter of products and services
ETATEX COMMERCIAL
01.2015 - 02.2016
Administrator Owner
EL COLIBRI RETAURANT
01.2013 - 01.2014
Sales and Call Center Supervisor and Reception
TOURIST AGENCY ZYRKAN TOUR
01.2011 - 01.2013
Practicing in the cold and hot kitchen area
RESTAURANT TEATHRUM BAR & WINE
01.2010 - 01.2011
Institute Cenestur
Bachelor’s Degree in Technological Administration and Tourism, with a Minor in Gastronomy
Ibarra High School
High School Diploma
GIOVASKA RIVADENEIRA VALENCIAWarehouse Associate