GIPCY GUZMAN
Operations Coordinator
Queens,NY
Summary
Results-driven operations professional with 5+ years of experience across healthcare and education environments. Expertise in logistics coordination, compliance oversight, data systems management, and team leadership. Proven ability to streamline workflows, improve service delivery, and support large-scale operations while building strong relationships with clients, families, and cross-functional teams.
Overview
5
5
years of professional experience
1
1
Language
Work History
Private Duty Coordinator/ Case Manager
Greater NY Nursing Services
05.2024 - Current
- Coordinate daily scheduling for 50+ patients and caregivers, ensuring seamless coverage and continuity of care.
- Audit timecards, shift logs, and documentation to maintain compliance and support accurate billing.
- Serve as primary point of contact for clients and staff, resolving issues quickly to improve satisfaction and retention.
- Partner with clinical and administrative teams to optimize case coverage and caregiver performance.
Assessment Specialist
Success Academy Charter Schools
09.2022 - 05.2024
- Led assessment operations for 600+ students, ensuring accurate data management across ATS, SIS, and internal systems.
- Supervised and trained assessment team, driving compliance with testing protocols and on-time execution.
- Generated performance reports and conducted audits to support leadership decision-making and identify gaps in instructional content.
- Provided systems troubleshooting and technical support to parents and staff, improving user experience and family engagement.
- Project-managed major school events, including enrollment and orientation, in partnership with operations teams.
Medical Operations Coordinator / Patient Advocate
Ro
02.2021 - 08.2022
- Managed 65+ daily support inquiries for 10 providers, delivering timely, accurate communication and issue resolution.
- Resolved technical and account-related issues via Zendesk and Asana, improving response time and customer satisfaction.
- Built deep product expertise to provide tailored solutions and enhance patient experience.
- Collaborated cross-functionally to identify workflow gaps and implement process improvements.
- Developed bilingual training materials and onboarding resources to standardize support operations and accelerate new hire readiness.
Education
Bachelor of Science - Business Economics, Minor in Computer Applications
State University of New York College At Cortland
Cortland, NY 05.2001 -
Skills
- Data & Systems: ATS, SIS, Looker, Zendesk, Asana, Kantime, HHA Exchange
- Tools: Microsoft Office, Google Workspace
Timeline
Private Duty Coordinator/ Case Manager
Greater NY Nursing Services
05.2024 - Current
Assessment Specialist
Success Academy Charter Schools
09.2022 - 05.2024
Medical Operations Coordinator / Patient Advocate
Ro
02.2021 - 08.2022
Bachelor of Science - Business Economics, Minor in Computer Applications
State University of New York College At Cortland
05.2001 -