Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Girard Timbol

Ashburn,VA

Summary

Driven Fraud specialist proudly offering over 16 years experience in fraud detection and fraudulent pattern identification. A determined professional that can be relied upon to manage queues effectively, displays a sense or urgency and recognize the importance of accuracy in work.

Offering a consistent commitment of personal accountability and very self driven. Hardworking, reliable who works primarily without Supervision working the evening shift in Operations. Organized, proactive and punctual with team-oriented mentality.

Executes procedure quickly, effectively while maintaining a high level of member service and communication by exercising resources and sound decision.

Overview

20
20
years of professional experience

Work History

Card Fraud Prevention Specialist II

Navy Federal Credit Union
Merrifield, VA
01.2006 - Current
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Communication with members to initiate the fraud processing of fraud cases, as well as forwarding intelligence gathered to the analytics team.
  • Identified fraud patterns and anomalies through analysis of daily review quantities of data.
  • Juggled multiple tasks to ensure high quality and timely delivery.
  • Participated in group discussions with team members to help identify new ways to combat fraud.
  • Reviewed, verified and identified members transactions to detect and prevent financial crimes activities.
  • Inputted all information regarding fraud investigations into detailed reports that were submitted to management.

Member Service Representative

Navy Federal Credit Union
Merrifield, VA
05.2004 - 12.2005
  • Helped members resolve account problems and navigate internal systems to handle requests
  • Evaluated member account information to assess current issues and determine potential solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with members to determine best methods to resolve service and billing issues.
  • Documented conversations with members to track requests, problems and solutions.

Education

High School Diploma -

Holy Spirit Catholic School
Philippines
03.1997

Skills

  • Identifying and detection of fraud patterns
  • Telephone and email etiquette
  • Trained in TSYS, Falcon, UAD, Visa Risk Manager systems
  • Utilizes Lexis Nexis, Splunk, RSA Back Office, AMEX Global Network
  • Efficient time management
  • Ability to work independently
  • Familiarity with handling of high volume, high profile queue management

Accomplishments

2020 Service Excellence Award

2019 Service Excellence Award

2017 Sustained Superior Performance Recipient

Timeline

Card Fraud Prevention Specialist II

Navy Federal Credit Union
01.2006 - Current

Member Service Representative

Navy Federal Credit Union
05.2004 - 12.2005

High School Diploma -

Holy Spirit Catholic School

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Girard Timbol