Adept individual with more than18 years of experience in IT service industry. Working as Associate Director for $40 million revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Customer focused professional with Healthcare and BFS industry knowledge.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Associate Director- Projects
Cognizant Technologies Solutions
Morris Plains, NJ
01.2012 - Current
Worked for Cognizant thru LogicPlanet/NLB Service inc till Oct 2014.
Client : Cigna/Evernorth/Express-scripts
Working closely with Client procurement management team and the BU account manager to maximize business opportunities
Worked on multiple Digital transformation RFP's and won most of 'them and executed the SOW's with in agreed SLA's.
Maintaining healthy margin of 35% for the entire portfolio
Manage and oversee all Service Delivery projects to an agreed schedule (or on request), including management and performance reports to IT Management.
Perform incident management process reviews to ensure efficient and effective workflow and to effect improvements in response time and resolution.
Execute the business plan, with emphasis on developing and maintaining strong business relationships at Senior levels within the account
Has worked with a Contract and Project Management Offices to adhere to best practices and business guidelines
Develops new accounts and/or expands existing accounts within an established portfolio/account
Application Developer/Manager
IBM
Roseland, NJ
07.2006 - 01.2012
Client - Prudential Insurance - Roseland NJ
Participated in design and planning exercises for future software rollouts.
Participated with clients in discussion meetings.
Worked closely with other team members in such tasks as troubleshooting and debugging.
Resolved system test and validation problems to provide normal program functioning.
Guided team in layout modifications to improve functionality.
Developer
HSBC Global Technology
Pune, Maharastra
11.2004 - 07.2006
Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
Updated old code bases to modern development standards, improving functionality.
Coordinated with project management on database development timelines.
Designed reusable and reliable code for use within distributed cloud environments.