Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Girlie Joseph

North Lauderdale,FL

Summary

A savvy "Forbes Star" rated leader with a passion for producing memorable guest experiences and motivated employees while maintaining company standards and meeting financial goals. A proven track record of articulating a strategic vision and developing plans that support that vision. Vast multicultural work experience gained while working throughout the Caribbean. I am committed to excellence because only my "best is good enough"!

Overview

14
14
years of professional experience
1
1
Certification

Work History

Spa Director

Conrad Hotel
08.2022 - Current
  • Recruited, hired and trained all new employees.
  • Opened and closed spa according to standard procedures.
  • Resolved customer issues promptly to build loyalty.
  • Implemented successful updates to operations according to latest market trends and customer preferences.
  • Directed all day-to-day operations of busy location Fort Lauderdale area.
  • Administered payroll, accounting and purchasing.
  • Worked with suppliers to identify cost savings opportunities resulting to reduction in expenses.
  • Recorded product sales into spa's weekly income report.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Trained and supervised spa staff on best practices, sales techniques and customer service.
  • Managed expenses and controlled costs through proper salon budget development and monitoring.
  • Conducted regular staff meetings, informing team members of new spa services and policies.

Spa Manager

Hand And Stone Massage And Facial Spa
12.2017 - 08.2022
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.
  • Led spa tours for new members to familiarize guests with services provided.
  • Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
  • Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
  • Sustained operational efficiency, employee performance levels and customer service standards to increase overall spa profits.
  • Worked with new employees to enforce account management protocols and customer service standards and optimize performance.
  • Responded to customer inquiries or complaints.
  • Coordinated facility schedules to maximize usage and efficiency.
  • Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.

Group Spa Training and Development Manager

Sandals Resorts International
01.2013 - 06.2016
  • Traveled to conduct vendor and brand training to all 23 Red Lane Spas throughout the chain in countries where Sandals operate
  • writing/ updating treatment protocols
  • Responsible for all pre-opening hiring and training at new Sandals properties

Spa Director

The Verandah Resort & Spa (Grace Bay Resorts)
01.2010 - 12.2011
  • Overall supervision and Management of spa operations and maintaining company’s standards, inventory, administration, budgeting, circulating linen inventory, payroll, recruiting, training and performing spa treatments and Therapy.
  • Achievements- pre-opening preparation by ordering tools and equipment, set standards, created menus, vouchers, gift certificates, created inventory and payroll structure and Spa promotional flyers prior to opening and Opened the operation.
  • Recruited, hired and trained all new employees.
  • Directed all day-to-day operations of busy location in Grace Bay area.
  • Received new spa supplies inventory and restocked work areas and shelves.
  • Opened and closed spa according to standard procedures.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Resolved customer issues promptly to build loyalty.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Implemented successful updates to operations according to latest market trends and customer preferences.
  • Administered payroll, accounting and purchasing.
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.

Education

License Aesthetician - Master Aesthetician

Pompano Beach Institute of International Studies
Pompano Beach, FL
09.2021

Bachelor of Arts - International Hospitality Management

University of Derby
UK
06.2017

Skills

  • Hiring procedures
  • Spa operations
  • POS system operation
  • Employee training
  • Talent/ staff development
  • Schedule Management
  • Problem-Solving
  • Excellent Communication
  • Critical Thinking
  • Self-Motivated
  • Cultural Awareness/ Major in diversity
  • Dependable and Responsible
  • Analytical and Critical Thinking

Accomplishments

• Staff morale improvement
• Consistently meeting corporate targets
• Reduction in guest complaints, refunds and customer complaint for the spa
• Higher sales and increase revenue – Highest sales growth recorded for the Spa under my leadership
• Business start-up for Sabai Spa, The Veranda, Sandals Grenada and Sandals Barbados. This includes product and service design, hiring and training, business process development and scheduling
  • Resolved product issue through consumer testing.

Certification

  • Licensed Esthetician
  • Certified Massage Therapist

Timeline

Spa Director

Conrad Hotel
08.2022 - Current

Spa Manager

Hand And Stone Massage And Facial Spa
12.2017 - 08.2022

Group Spa Training and Development Manager

Sandals Resorts International
01.2013 - 06.2016

Spa Director

The Verandah Resort & Spa (Grace Bay Resorts)
01.2010 - 12.2011

License Aesthetician - Master Aesthetician

Pompano Beach Institute of International Studies

Bachelor of Arts - International Hospitality Management

University of Derby

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Girlie Joseph