Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

GirWana Baker

Romeoville,United States
Either write something worth reading or do something worth writing.
Benjamin Franklin
GirWana Baker

Summary

Resilient and flexible in addressing customer issues and exceeding company objectives with forward-thinking strategies .Understanding and patient individual willing to works long hours and go the extra mile to achieve customer satisfaction. Dedicated to improving overall customer experiences and resolve issues quickly.

Overview

9
years of professional experience

Work History

Amazon
Romeoville , IL

Customer Service Associate/Order Picker Specialist
07.2020 - 08.2022

Job overview

  • Positively engaged with customers to understand needs and responded appropriately to questions.
  • Assisted call-in customers with questions and orders.
  • Assisted customers by walking through ordering processes.
  • Established effective working relationships with internal employees, vendors, shipping company contacts and customers.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Checked inventory and selected product boxes from specific locations based upon availability.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction

Chipotle Mexican Grill
Tinley Park, IL

Take-Out Specialist
10.2018 - 07.2020

Job overview

  • Responsible for maintaining positive customer service
    experience by ensuring safe and quality food is prepared and served according to standards while resolving customer incident if necessary.
  • Maintaining high standard while handling food.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and
    appreciated by answering questions about food items
    sold throughout store.
  • Answered phones and greeted customers.
  • Counted money in drawers at beginning and end of each shift
  • Increased gift card sales by 10% by setting up gift card display for Holidays such as graduations and Christmas

JB
Harvey , IL

Dialysis Patient Transporter
01.2012 - 11.2014

Job overview

  • Warmly greeted patient and visitors and made each feel welcomed and cared for.
  • Transported patient to testing and treatment buildings, emergency rooms(if need be) using wheelchairs.
  • Maintained confidentiality of patient data to safeguard health information such as medication refill
  • Decreased health and safety risk by wiping down equipment with proper cleaning products after each patient transport to reduce instances of infection.

Education

University of Maryland
Adelphi, Maryland

Bachelor of Science from Business Administration And Management
12.2023

Skills

  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Microsoft Windows
  • POS Transactions
  • Administrative Support
  • Safe Equipment Handling
  • Patient Admission
  • Patient Identification
  • Emotional Support
  • Supporting Daily Living Needs
Availability
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Timeline

Customer Service Associate/Order Picker Specialist

Amazon
07.2020 - 08.2022

Take-Out Specialist

Chipotle Mexican Grill
10.2018 - 07.2020

Dialysis Patient Transporter

JB
01.2012 - 11.2014

University of Maryland

Bachelor of Science from Business Administration And Management

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GirWana Baker