Sheila Kendrick
Spotsylvania,VA
Summary
Conscientious Customer Order Specialist with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.Though out the years I did the Blitz Audits for the district , assisted all the District stores with yearly store inventory’s with Regis .Tracked all special orders for will calls , installations , scheduled deliveries.
Overview
19
19
years of professional experience
Work History
Customer Order Specialist
The Home Depot Inc
Fredericksburg, VA
09.2003 - Current
- Positively engaged with customers to understand needs and responded appropriately to questions.
- Monitored orders and delivered status updates to customers regarding arrivals.
- Assisted customers by walking through online ordering processes.
- Established effective working relationships with internal employees, vendors, shipping company contacts and customers.
- Assisted call-in customers with questions and orders.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School -
Woodbridge High School
Woodbridge, Virginia 05.1986
Skills
- Upselling Products and Services
- Responding to Difficult Customers
- Operating Telephones
- Order and Refund Processing
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Understanding Customer Needs
- Suggestive Selling
- Upbeat and Positive Personality
- Excellent Attention to Detail
Timeline
Customer Order Specialist
The Home Depot Inc
09.2003 - Current
High School -
Woodbridge High School
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