Judy Ebenal
Bellingham
Summary
Driven by a passion for customer satisfaction and a knack for upselling, I consistently exceeded performance targets at Home Depot. Leveraging skills in software navigation and teamwork, I enhanced customer experiences and expanded the client base through exceptional service and product knowledge. Skilled in handling complex orders. Known for meticulous attention to detail and ability to adapt to changing customer requirements. Strong focus on team collaboration and achieving results, with reliable and flexible approach to workload management.
Overview
12
12
years of professional experience
Work History
Customer Order Specialist
Home Depot
05.2013 - Current
- Exceeded performance targets consistently through dedication to quality service and attention to detail.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced order errors through diligent review of product specifications before placing orders.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Flooring Sales Specialist
Home Depot
05.2013 - Current
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
- Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Provided detailed product information to clients, enabling them to make informed decisions about their purchases.
- Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
Education
Associate of Applied Science - Radiology Technologist
Bellingham Technical College
Bellingham, WA06-2017
Skills
- Customer experiences
- Upselling strategies
- Software navigation
- Skilled in computer applications
- Product knowledge
- Data entry proficiency
- POS systems
- Account management
Timeline
Customer Order Specialist
Home Depot
05.2013 - Current
Flooring Sales Specialist
Home Depot
05.2013 - Current
Associate of Applied Science - Radiology Technologist
Bellingham Technical College