Gisela Catana
Miami,FL
Summary
Efficient Front Desk Receptionist known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, data entry, and appointment scheduling. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of front desk activities.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Petro solutions
Miami, FL
02.2024 - 12.2024
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Drafted professional business documents, spreadsheets, and correspondence.
- Greeted visitors to provide information and direct to appropriate personnel.
- Maintained a clean and organized reception area to uphold company image.
Cashier
Mcdonals
Miami, FL
01.2022 - 01.2024
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped with purchases and signed customers up for rewards program.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted and balanced cashier drawers.
Cashier
Bjs Wholesales Club
Miami, FL
01.2019 - 01.2022
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped with purchases and signed customers up for rewards program.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted and balanced cashier drawers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
Massage Therapist
Massage Envy Spa
Miami, FL
01.2016 - 02.2020
- Maintained a clean and organized work environment while adhering to safety protocols.
- Managed inventory of supplies, including oils, lotions, and linens, to ensure availability for all treatments.
- Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
- Used hot stone massage to relieve deep pressure, pain and buildup of toxins.
- Created a relaxing atmosphere by using essential oils and soothing music during sessions.
- Customized treatment strategies based on patient body composition, goals and comfort.
- Assisted front desk staff with administrative tasks such as answering phones or taking payments from clients when needed.
- Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
Education
Associate of Applied Science - Massage Therapy
The Praxis Institute
Miami 01-2001
Skills
- Mail distribution
- Spreadsheet tracking
- Departmental support
- Appointment confirmation
- Correspondence typing
- Correspondence drafting
- Problem-solving skills
- Mail sorting
- Complex Problem-solving
- Office management
- Verbal and written communication
- Scheduling appointments
- Client communication
- Office organization
- Multi-line telephone systems
- Multitasking and organization
Languages
English
Professional
Spanish
Professional
Timeline
Front Desk Receptionist
Petro solutions
02.2024 - 12.2024
Cashier
Mcdonals
01.2022 - 01.2024
Cashier
Bjs Wholesales Club
01.2019 - 01.2022
Massage Therapist
Massage Envy Spa
01.2016 - 02.2020
Associate of Applied Science - Massage Therapy
The Praxis Institute
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